What are the responsibilities and job description for the Customer Service Representative position at Ute Water Conservancy District?
Customer Service Representative
$23.49 - $31.34
Ute Water Conservancy District is recruiting for one (1) full-time Customer Service Representative who will be responsible for providing exceptional customer service by processing payments, maintaining accounts, addressing a variety of customer inquiries in a timely manner, and delivering resolutions with tact and professionalism by following established procedures. The CSR will multitask in a fast-paced environment with numerous distractions, work independently and as part of a team, be detail oriented and organized. The ideal CSR will be cognizant of the work environment, changing priorities, and be a motivated self-starter who assists wherever needed. Thorough and concise verbal and written communications are critical to this position.
This position requires:
· A high school diploma or GED
· A minimum of two (2) years of customer service experience, billing, general accounting, and money handling
· A minimum of two (2) years of computer experience with proficiency in Microsoft Office Suite specifically Outlook
· Operation of a 10-key by touch
· Any equivalent combination of certifications, education, or experience that provides the required skills, knowledge, and abilities of the position.
Preferred skills and experience include veteran status, bilingual communication skills, banking, high volume customer service, and/or familiarity with Caselle Connect.
The benefits package for this position includes three health insurance plans to choose from, dental, vision, mandatory retirement contribution with a generous match, voluntary retirement plans, company paid and supplemental life insurances, flexible benefits plan, statutory and other paid leaves, education reimbursement, bonus opportunities, supplemental insurance options, department specific allowances and reimbursements, wellness and employee assistance programs, and on-the-job training.
Applicant must pass a drug screen, physical, background and reference checks, and possess a valid Colorado Driver License with insurability under the District’s insurance standards. If qualified, please visit https://www.utewater.org/careers to obtain the employment application and supplemental questionnaire to be considered for the position. The deadline to apply, by submitting the completed application and questionnaire, is Friday, August 11th at 5:00PM to Human Resources at PO Box 460, Grand Junction, CO 81502, or via email to hr@utewater.org. EOE.
Job Type: Full-time
Pay: $23.49 - $31.34 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
Salary : $23 - $31