Administrator - Asian Marketing Host

Why Bally's?

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

Qualifications:

• Ability to spend an extended amount of time making "cold calls"
• Ability to think independently in making decision to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Musty have a systematic and process-oriented mindset to ensure seamless end0-to-end customer experiences.
• Excellent interpersonal skills required.
• Must have excellent verbal and written communication skills.
• Friendly and personable.
• Bilingual is a plus.

License Requirements:

Must secure appropriate RI mandated gaming licenses

Essential Job Functions:

• Actively participates in telephone solicitation and coordinates personalized trip planning.
• Ensures seamless handoff of guest pre-trip itinerary for flawless on property execution by Manager of Asian Marketing team.
• Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty.
• Responds to and consistently meets the needs of assigned customers.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiencies or improve product or service.
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Must display strong knowledge of casino systems (LMS, CMS, SALESFORCE, SCHEDULER, etc.)
• Demonstrate mastery of all existing products/services and /or progress on new initiatives, bonus programs and system changes.
• Actively participate in all department and company initiatives to drive sales and revenue.
• Demonstrate a willingness to teach, mentor, train and share information with the team.
• Develops skills to handle increasingly complex matters.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Politely gives consistent, timely and accurate information and finds answers when unsure for customers as well as co-workers.
• Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.
• Has the ability to multitask and prioritize in a fast-paced environment.
• Other duties as assigned.

Physical/Mental Requirements:

• Constantly use physical movements necessary for general office duties: standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting.
• Business professional attire required.
• Constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, make decisions, concentrate, remember, attention to and observe details, use of ten key and personal computer
• Constantly use mental alertness to achieve high level of accuracy in completing tasks

Working Conditions:

• Mostly indoors and generally climate-controlled environment.
• Will be exposed to noise, smoke, and odors.
• Working with others and independently.

Target Hourly Range: $26.30

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.