Surgery Scheduler (Adult ENT Clinic)

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:  

• 100% paid medical premiums for our full-time employees  
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year) 
• The longer you stay, the more vacation you’ll accrue! 
• Longevity Pay (Monthly payments after two years of service) 
• Build your future with our awesome retirement/pension plan! 

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as... 

• Free financial and legal counseling 
• Free mental health counseling services 
• Gym membership discounts and access to wellness programs 
• Other employee discounts including entertainment, car rentals, cell phones, etc. 
• Resources for child and elder care 
• Plus many more! 

Position Summary:

Coordinates, schedules and registers patients for both inpatient and outpatient surgical procedures, diagnostic testing/labs, and general office visits.  Interacts with all levels of staff, management, physicians, patients and families, multidisciplinary teams, insurance carriers, and outside agencies.  Adjusts schedules and accommodates special requests from internal and external customers, while providing complete coordination prior to surgery.  

Position Key Accountabilities:

1.    Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians, office personnel and various hospital personnel while maintaining patient confidentiality.
2.    Works directly with the insurance carriers to obtain authorizations and referrals as needed per insurance guidelines to ensure financial coverage for prospective procedures.
3.    Completes a detailed estimate for physician services. Explains patient financial responsibilities to the patient, collects deductible/co-insurance amount, and posts payments to the surgical invoice prior to the procedure.
4.    Verifies patient demographics, eligibility and diagnostics as guided by scheduling protocol for each physician and involves physician as needed to coordinate care.
5.    Responsible for requesting and obtaining pre-surgical clearance from patient’s PCP and/or Specialty provider as needed.
6.    Reconciles surgical responsibilities by preparing preliminary and final schedules for each physician as assigned.  Closely coordinates physician office and OR schedules to maximize physician efficiency.  Confirms completion of all surgical cases in the EMR.
7.    Coordinates with external vendors to ensure all needed surgical equipment is available.
8.    Communicates in an effective and professional manner with physicians, care management team, ancillary departments, nursing units, physician’s office staff, insurance companies, as well as patients and their families.  Maintains complete, thorough and accurate documentation.
9.    Ensures compliance with budgetary guidelines, time management, supply management, productivity and accuracy of practice.  Adheres to all policies, procedures, and standards of the University.
10.    Other duties as assigned.