Technology and Education Support Specialist I - McWilliams School of Biomedical Informatics

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary:

Provides entry-level school-wide support for faculty, staff, and students for a wide range of educational and administrative technology and audio-visual hardware and software. Additionally, provides guidance, support and expertise in instructional design principles, delivers training in all supported systems, and designs and maintains school websites.

Position Key Accountabilities:

• Provides technical support for faculty, staff, and students in the use of an extensive suite of educational and administrative technologies and applications.
• Collaborates with other IT staff to identify and resolve technical issues.
• Coordinates, develops, and delivers programs including workshops and training sessions to inform faculty on methods for effective use of educational technology and instructional design principles and practices.
• Develops and delivers end-user technical training programs and materials in support of educational and administrative systems, including training in educational topics as needed.
• Provides expertise in recording and editing of video and audio for educational, administrative and promotional purposes.
• Provides support for classroom audio-visual hardware and software, including the setup and maintenance and delivery of technical assistance during lectures.
• Supports the design and development of instructional materials and online and in-person course content.
• Provides instructional design support to faculty in the development and implementation of technology-enhanced teaching and learning strategies, following educational best practices.
• Supports faculty in the design, development, and creation of courseware tools to enhance student learning.
• Creates templates, models, and standards to be used school-wide in teaching and learning.
• Develops and maintains school-wide externals websites, intranet, and various specific sites.
• Coordinates the publishing of content across multiple platforms, ensuring compliance with web/brand standards and accessibility guidelines.
• Performs other duties as assigned.

Certification/Skills:

• Excellent communications skills (both verbal and written)
• High level of computer skill and technical aptitude
• Proven problem-solving/troubleshooting skills
• Preferred: Experience with one or more of the following educational/administrative technology systems
  • Learning Management System (Canvas, Blackboard, etc.)
  • Computer-based Testing Systems (ExamSoft, Questionmark etc.)
  • Lecture Capture System (Panopto, Kaltura, etc.)
  • Audience Response System (PollEverywhere, Top Hat, etc.)
  • Video Conferencing Software (Teams, WebEx, Zoom, etc.)
  • Survey Tools (Qualtrics, SurveyMonkey, Google Forms, etc.)
  • Courseware Creation Tools (Articulate Storyline, Camtasia, etc.)
  • Administrative Software (Interfolio, EXXAT, AMP, SmartEvals, etc.)
• Preferred: Familiarity with web development and design principles and tools
• Preferred: Understanding of current educational theories and best practices

Minimum Education:

• Bachelor's degree, preferably in Education, Instructional / Educational Technology, Instructional Design or a related field, or relevant work experience in lieu of education.

Minimum Experience:

• One (1) year of related experience in instructional design, web development, or educational technology, or related fields, or equivalent combination of education, teaching/training, and applications support.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.