What are the responsibilities and job description for the Front Desk Agent position at Utica Lodging Group, LLC?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. This role is essential in providing exceptional guest services and ensuring a welcoming atmosphere for all visitors. The ideal candidate will possess strong communication skills and a passion for hospitality, making them the first point of contact for guests at our establishment.
Duties
- Greet guests warmly upon arrival and provide a seamless check-in experience.
- Manage reservations and handle guest inquiries efficiently through various communication channels.
- Maintain accurate records of guest information and transactions using hotel management software.
- Assist with guest relations by addressing concerns, providing information about hotel amenities, and offering local recommendations.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Operate phone systems to manage incoming calls and relay messages to appropriate staff members.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Skills
- Strong guest services skills with a focus on hospitality management.
- Excellent phone etiquette to handle calls professionally and courteously.
- Ability to build positive guest relations through effective communication and problem-solving skills.
- Experience with night audit procedures is preferred but not mandatory.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
- Proficiency in front desk operations and familiarity with hospitality software systems is advantageous.
- A friendly demeanor, attention to detail, and the ability to multitask in a fast-paced environment are essential for success in this role.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Part-time
Pay: $16.00 - $16.25 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
Ability to Commute:
- Utica, NY 13502 (Required)
Ability to Relocate:
- Utica, NY 13502: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $16