Card Services Specialist

Job Description

Job Description

Utilities Employees Credit Union (UECU) located in Wyomissing, Pennsylvania, with over $1.4 billion in assets, is looking to hire a Card Services Specialist to join their team.

Position Summary

This position is responsible for daily completion of card settlement and tasks required to assure efficient service to Credit Union debit and credit cardholders and assisting the Card Services Manager in the performance of their duties. The individual is familiar with all applicable rules, regulations, policies, and procedures related to Card Services functions, Symitar systems, and other software typically used in conjunction with Card Services activities. This position is also able to serve as back-up to all essential Card Services functions.

Required Skills / Abilities :

• Strong attention to detail and the ability to effectively prioritize, multi-task, and follow through to resolution in a timely manner.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work independently as well as facilitate a team environment.
• Ability to learn and apply new information and technical skills quickly.
• Proficiency in Microsoft Word, Excel, and data entry and inquiry.
• Proficient reading, writing, grammar, and organizational skills.
• Ability to communicate effectively with members and staff at all levels, including active listening.
• Thorough knowledge of card operation regulatory requirements and Credit Union operating policies and procedures.
• Proficient in basic accounting skills.

Essential Duties and Responsibilities :

Education and Experience :

Work Environment and Physical Requirements :

UECU values inclusion for all employees. We are committed to collaborating with employees to reasonably accommodate them in accordance with the Americans with Disabilities Act (ADA) and other applicable laws for disclosed physical or mental limitations of the employee to perform the essential functions of the position. This position functions in a professional office environment. This role routinely uses standard office equipment such as laptop, phone, and printer. Physical ability to perform job responsibilities requires prolonged sitting. The person in this position needs to occasionally move about the office building. This individual frequently communicates with co-workers, members, and / or visitors throughout the day, either in person, over the phone, or through email, and they must be able to exchange information, research, answer questions, and / or inform others on a regular basis.

Our Credit Union follows a hybrid work structure where employees may be allowed to work remotely up to five days a week. Working a hybrid schedule is determined based on the position and needs of the business.

Our Credit Union embraces a culture of empowerment, inclusion, and belonging by valuing the diverse qualities and contributions of employees and those we serve.

Offers of employment are contingent upon passing pre-employment screenings which consist of drug test, background check, and credit check.