IRA Support Representative II

Position Summary

This position is accountable for establishing IRA accounts and related services and transactions, handling member contact, and ensuring all IRA rules and regulations are followed. This position will also be responsible for performing daily clerical tasks and other duties within Deposit Services.

Required Skills/Abilities:

• Excellent communication skills (verbal, written and active listening).
• Strong attention to detail and the ability to effectively prioritize, multi-task and follow through to resolution in a timely manner.
• Good analytical, problem solving and decision-making skills.
• Ability to work independently.
• Working know of Microsoft Office suite of products, in addition to data entry and inquiry.
• Ability to work with members and staff on all levels.
• Ability to learn and apply technical information.

Essential Duties and Responsibilities:

• Maintain a working knowledge of regulations applicable to IRA and HSA services, including beneficiary IRAs, re-characterizations, and excess contributions.
• Serve as primary contact for all members and Call Center inquiries related to IRAs and HSAs. Respond to all IRA and HSA related inquiries via mail, phone, or fact-to-face in a timely matter.
• Establish IRA and HSA accounts on host system.
• Process transactions related to IRA and HSA accounts including rollovers and withdrawals.
• Prepare correspondence related to IRA and HSA accounts to and on behalf of members.
• Respond to member inquiries via mail, phone, or fact-to-face relating to IRA and HSA accounts.
• Ensure all Required Minimum Distributions are distributed accurately.
• Scan and file IRA and HSA documents.
• Process mobile deposits.
• Assist with processing returned paper statements.
• Assist with processing incoming and outgoing mail items.
• Serve as primary back-up for Institution Settlement.
• Serve as primary back-up for Checking Settlement.
• Serve as primary back-up for the Escheat process ensuring accurate rendering of letters and preparation of funds escheated to the state per regulations. Maintain a working knowledge of current regulations related to escheat.
• Perform other back-up duties within Deposit Services as assigned.
• Process returned e-statements or e-forms.
• Prepare withdrawal requests, letters, and other items for mailing.
• Respond to inquiries from both internal and external members within given timeframes and within established policy.
• Maintain current and accurate documented procedures for all tasks related to Deposit Services.
• Maintain knowledge of and comply with established operating policies and procedures to maintain adequate controls and to support the Credit Union's adherence to outside regulatory requirements.

• Responsible for ensuring that all responsibilities of this position are performed in compliance with provisions of the Bank Secrecy Act (BSA), USA PATRIOT Act, and all other applicable federal, state, and local laws and regulations.

• Ensure that UECU's business standards are met by exemplifying the Credit Union's Vision, Purpose and Values toward co-workers, members, and our community.
• Display conduct that reflects inclusion during work hours whether in the office, working remotely, or on company business

• Responsible for adhering to the expectations set forth in the UECU Remote Work Policy, which can be found in the Employee Handbook.
• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Education and Experience:

• High school graduate with business and computer courses desirable.
• Minimum experience of three years with a financial institution in new account and/or IRA deposit operations.
• Experience with IRA accounts preferred.

Work Environment and Physical Requirements:

UECU values inclusion for all employees. We are committed to collaborating with employees to reasonably accommodate them in accordance with the Americans with Disabilities Act (ADA) and other applicable laws for disclosed physical or mental limitations of the employee to perform the essential functions of the position. This position functions in a professional office environment. This role routinely uses standard office equipment such as laptop, phone, and printer. Physical ability to perform job responsibilities requires prolonged sitting. The person in this position needs to occasionally move about the office building. This individual frequently communicates with co-workers, members, and/or visitors throughout the day, either in person, over the phone, or through email, and they must be able to exchange information, research, answer questions, and/or inform others on a regular basis.

Our Credit Union follows a hybrid work structure where employees may be allowed to work remotely up to five days a week. Working a hybrid schedule is determined based on the position and needs of the business.

Our Credit Union embraces a culture of empowerment, inclusion, and belonging by valuing the diverse qualities and contributions of employees and those we serve.

Offers of employment are contingent upon passing pre-employment screenings which consist of drug test, background check, and credit check.