What are the responsibilities and job description for the Parts & Service Representative position at Utility Keystone Trailer Sales?
Our Values:
Faith: Our foundation is faith. In everything we do, we do the right thing.
Service: Our standard is service. Our customers receive uncommon service in every experience.
Family: Our team is family. Everyone matters here, and this company matters to all of us.
Job Summary: This position is responsible for supplying the Service Department with stock parts or by procuring parts from an outside source in a timely and cost-saving manner.
Key Roles:
- UCE (Ultimate Customer Experience)
- Quoting
- Sourcing
- Supply Parts
- Process
Essential Duties:
- Serve the needs of our Trailer Technicians in the shop.
- Assist the parts department by pulling orders, restocking shelves, loading, and unloading trucks.
- Keep accurate records of repair orders and other transactions, while managing paperwork flow and becoming efficient in researching part numbers through catalogs and the internet.
- Be proficient in using the internet, corresponding to emails, and managing phone calls.
- Must have great organizational skills and will require the individual to be a strong self-starter.
- Organize and maintain a quote system for the service department to include parts pricing and availability for potential repair orders.
- Delivery of parts for repair orders to the service technicians.
- Assist parts department in other areas as needs arise (counter & phone support, parts delivery to customers).
Required Skills/Abilities:
- The ability to interact with employees & customers in a professional and positive way.
- Always maintain a clean and organized work area.
- Adhere to all company policies, procedures, and standards.
- Be trustworthy and self-motivated.
- Be a team player.
- Maintain a professional appearance.
- Maintain verbal and written communications as required.
- Continually seek professional and personal growth.
- Adhere to all safety and PPE requirements in the shop.
Education and Experience:
- Education – High School diploma or GED; 1 to 3 months related experience and/or training.
Physical Environments:
- Noise levels are moderate to high at times in a warehouse environment.
- The physical exertion may be heavy at times, may require lifting up to 100 pounds.
- The employee is occasionally required to stand and walk.
Our Benefits:
- Competitive Salary
- Quarterly Profit Share
- Paid Time off and 8 Paid Holidays
- Medical, Dental & Vision Insurance
- Matching 401K (Retirement Planning)
- Company uniforms provided
- Prescription safety glasses program
- No weekends
Salary : $20 - $23
