Service Supervisor

Our Values:

  Faith: Our foundation is faith. In everything we do, we do the right thing.
  Service: Our standard is service. Our customers receive uncommon service in every experience.
  Family: Our team is family. Everyone matters here, and this company matters to all of us.

Job Summary: To have a principal role in developing, coordinating, and supporting overall service department operations, revenue growth, systems, team members, and related functions.

Key Roles:

• Lead, Manage, and Accountability (LMA)
• Gross Profit 
• Processes & Systems
• Training & Development
• Safety
• Ultimate Customer Experience 

Essential Duties:

• Oversee the daily operations of the service department.
• Collaborate with leadership and sales teams to identify and drive opportunities for Service revenue growth through customer relationships, upselling, and process improvements.
• Build knowledge in all aspects of service operations including but not limited to repair orders, invoicing, estimating, warranty processing, repair procedures, etc.
• Develop a team to carry out all needed service-related needs and functions.
• Utilize and develop the Fusion operating system and other technologies to its full capacity to maximize department efficiency and profits.
• Establish a technician recruiting program.
• Develop and coordinate a technician training plan and system.
• Lead and manage company safety culture program.
• Maintain company 6S standards.
• Promote technician productivity and general morale through verbal communications and assistance with production related needs.
• Utilize SDL & QDL as needed to manage workflow.
• Oversee Shop Foreman and the profitability of trailer repairs and the scheduling of the right technician for the scope of repair.
• Liaison between internal departments.
• Perform other duties and functions as required.

Required Skills/Abilities:

• Servant Leadership - leading by example and with humility.
• Big Picture Mindset – ability to understand the entire business.
• Strong Communicator – ability to effectively cast vision for the department.
• Team Builder – exceptional skills in developing and growing teams.
• Relationship Focused – natural ability to connect with others.
• Ability to multitask, delegate, and follow processes and procedures. 
• Requires a strong proficiency in the ability to operate a cell phone and personal computer.

Education and Experience:

• Education - This position requires a college degree or 2 to 4 years of industry related experience and/or training. Experience in leadership, supervisory, or team lead role within a service or repair environment is a plus.

Physical Environments:

• Noise levels are moderate to high at times.
• The physical exertion is light to moderate, occasionally lifting and or moving up to 50 pounds.
• Employee must be able to sit or stand for long periods of time in an office and shop environment.

Our Benefits:

• Competitive Salary
• Quarterly Profit Share
• Paid Time off and 8 Paid Holidays
• Medical, Dental & Vision Insurance
• Matching 401K (Retirement Planning)
• Prescription safety glasses & workboot program
  
• No weekends

Salary : $72,500 - $82,500