Customer Service Representative - Hillsboro, OH

Who We Are

Utility Pipeline Ltd. is a Natural Gas distribution management company. We operate and maintain Natural Gas service for several Utilities and Cooperatives throughout Ohio, Indiana, Pennsylvania, Virginia, and West Virginia. UPL offers a full range of services in the natural gas industry including engineering, installing, maintaining, and operating natural gas distribution systems, all upheld to the highest standards in the industry.

Job Summary

Utility Pipeline Ltd. (Pike Natural Gas) is seeking a Customer Service Representative for our Hillsboro, OH office. This motivated individual will provide customers with information about their gas accounts and resolve issues by offering solutions, explanations, and options. Looking for an individual who is dependable, very detail oriented a quick learner, and team player. This is a full time position with benefits. Utilities experience is a plus.

General Responsibilities

• Answers Pike Natural Gas customer phone line and assists in the main call que as needed to answer customer calls from all of our service providers
• Greets customers who come to the office with questions
• Assists other customer service departments within the company as needed
• Processes customers gas payments through the banking system
• Provides customers' information about Natural Gas and its services, takes or enters orders, cancels accounts, or obtains details of complaints
• Ensures full customer satisfaction and maintains a friendly, helpful demeanor
• Assist with Accounts Payable tasks including correctly coding entries into the accounting system

• Identifies/prioritizes issues and ensures appropriate changes were made to resolve customers' problems
• Maintains contact with customers to give updates on progress toward resolution of issue/service request
• Refers unresolved customer issues to designated departments for further investigation
• Assist customers with the application process to obtain gas service through Pike Natural Gas

• Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and more
• Completes and files necessary paperwork
• Keeps records of customer interactions, recording details of inquiries, complaints, or comments
• Works closely with field technicians and customer service manager and supervisor in corporate office
• Batches, totals, and scans live checks that are mailed to office
• Utilizes Google Earth to assist potential new customers

• Issues paperwork approval and acceptance for utility assistance
• Understands the rules and regulations of the PUCO (Public Utilities Commission of Ohio) and the Cooperatives.

Job Qualifications

• Education: High school diploma or equivalent
• Experience: 1-2 years of related experience

Skills

• Excellent verbal and written communication
• Microsoft Office (Word, Excel, Outlook)
• Ability to multitask
• Detail oriented
• Data entry
• Critical thinking and active listening
• Ability to work in stressful environment at times

Benefits our Employees Love

• Medical/Dental/Vision Insurance
• Company matched 401K
• Life Insurance (free of cost to employees)
• Begin earning PTO immediately
• Paid time off for your birthday
• Healthcare FSA and Dependent Care FSA with company contributions
• Allstate policies with company contribution
• Gym membership reimbursement
• Employee Assistance Program
• Relaxed dress code
• And more!

Utility Pipeline Ltd. is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, age, or military or veteran status in accordance with federal law. In addition, Utility Pipeline Ltd. complies with applicable state and local laws governing non‑discrimination in employment in every jurisdiction in which it maintains facilities. Utility Pipeline Ltd. also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.