What are the responsibilities and job description for the Desktop Support Specialist (On-site, Wed 1am-7:30am, Thurs-Sat 7pm-7:30am) - ITS-Operations position at UTMB Health?
Minimum Qualifications:
Associates degree or equivalent in related field and no experience required.
Job Summary:
Provides entry level, basic technical support of desktop computers, thin clients, applications, and related technology.
Job Duties:
- Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance
- Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.
- Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines
- Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment.
- Troubleshoot printer issue calls.
- Provide customer assistance using directory services and remote access tools.
- Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin computers.
- Adheres to internal controls and reporting structure.
Knowledge/Skills/Abilities:
Experience Supporting Windows 10 OS, Office 365, OneDrive, Mac OS, PC and Laptop Hardware in an enterprise environment.
Salary Range:
Actual salary commensurate with experience.
Work Schedule:
On-site, Wed 1am-7:30am, Thurs -Sat 7pm-7:30am, and as needed on occasion.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
