What are the responsibilities and job description for the Patient Services Specialist I - Victory Lake Orthopedic Clinic (Onsite) position at UTMB Health?
Description :
The Patient Services Specialist I, creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.
Job Duties : Customer Service :
- Provides high level customer service in all interactions with internal and external customers.
- Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
- Answers calls accurately and with exceptional customer service at all times, and ensure caller’s needs are met.
- Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.
- Acts as patient advocate and liaisons with various departments to meet mutual goals.
- Addresses concerns of patients, provides service recovery, and escalates issues as needed.
Scheduling :
Arrival :
Registration :
Salary Range :
Actual salary commensurate with experience or range if discussed and approved by hiring authority.
Work Schedule :
On-site, Monday through Friday, 8am to 5pm plus other variable hours
