Demo

Director of Clinical Services

Utopia Home Care
East Haven, CT Full Time
POSTED ON 4/18/2025
AVAILABLE BEFORE 6/17/2025

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Utopia Home Care is a Medicare certified, state licensed, medical home care agency that provides in-home nursing, therapy, and home health aide services throughout Connecticut. We have been family owned and operated since 1983 and currently serve over 1400 clients throughout the state!

Utopia Home Care is searching for a Director of Clinical Services to lead our clinical team! The Corporate Director of Patient Services is a registered professional nurse who is approved by the Board of Directors to organize and direct the Agency’s clinical services. It is the general objective of this position to ensure the quality and safe delivery of patient care services in all locations within which the agency provides services.

Department: Clinical

Report to: Administrator / Vice President

Qualifications:

  • Must be a registered nurse licensed to practice in the State of Connecticut and have one of the following:

1. A master’s degree from a program approved by the National League for Nursing or the American Public Health Association with a minimum of one (1) year full-time clinical experience in a home health agency or related community health program which included care of the sick at home; or

2. A baccalaureate degree in nursing and minimum of three (3) years of full time clinical experience in nursing, at least one (1) of which included care of the sick at home; or

3. A diploma in nursing and a minimum of six (6) years of full-time equivalent clinical experience in nursing within the past ten (10) years, at least three (3) years of which were in a home health care agency or community health program which included care of the sick at home;

and

Evidence of certification by the American Nurses Association Health Nurse or completion of at least six (6) credits received within two (2) years in community health nursing theory or six (6) credits in health care management from an accredited college or university program or school of nursing.

Responsibilities:

  • Oversee the daily territory operations ensuring the delivery of high quality care.
  • Assists in planning the overall development and administration of the agency as set forth in the policies and procedures relating to the agency.
  • Participates in planning, development, administration, and evaluation of the Agency services as set forth in the policies and procedures relating to the Agency.
  • Takes a leadership role in policy development and revision as related to administrative as well as clinical practice and procedures.
  • Directs implementation of clinical practice models and procedures that reflect elements essential to rendering high quality care.
  • Knowledge of all aspects of organization’s the Performance Improvement Program.
  • Knowledge of compliance with regard to the Department of Health, accrediting organizations, individual contracts, and all other appropriate local, state and federal agencies.
  • Participates in selection and supervision of competent, qualified clinical administrative
  • Provides leadership in promoting and maintaining standards for provision of quality care by all members of the patient care team.
  • Participates with members of the Business Development Team to identify and development opportunities to increase community exposure and enhance access to care.
  • Establishes and participates in committees both internal and external to facilitate and attain the objectives of the agency.
  • Reviews policies and procedures relevant to patient care ongoing and at a minimum presents policies for approval / re-approval by the Board of Directors.
  • Participates in selection of candidates for the PI / PAC committees.
  • Promotes staff development by taking a leadership role in development and implementation of orientation and staff education programs across the agency,
  • Identifies leadership potential and offers opportunities for leadership training and development.
  • Managing the development and implementation of departmental policies and establishing rapport with and between departments so they can see the importance of their contributions to the agency/branch.
  • Supervision of assigned clinical personnel in the delivery of service to patients.
  • Ensure that branches operate in an efficient and profitable manner.
  • Implement systems to improve overall branch management.
  • Establishes methods of communication between all disciplines.
  • Supervises and teaches in order to improve practice within the agency.
  • Establish and participate in committees to facilitate and attain the objectives of the agency.
  • Consults with supervisors and staff, individually or in groups, regarding patients or families, special programs or service programs.
  • Participates in state and national organization meetings, seminars, workshops and activities relating to the health profession and health care services, when appropriate.
  • Assumes responsibility in the absence of the administrator.
  • Recommends, develops and discusses new or adjusted systems to improve the overall management of the branches.
  • Gives leadership in promoting and maintaining systems to ensure cost effective high quality care.
  • Oversees multiple departments to continually evaluate effective communication.
  • Maintains compliance with all agency policies and procedures.

Functional Abilities:

  • Visual / hearing ability sufficient to comprehend written and verbal communication.
  • Ability to verbalize so that the average person can comprehend.
  • Able to sit for long periods of time.
  • Must be able to handle stress and remain calm under pressure.
  • Carries out a wide variety of tasks that require frequent interaction with many people.
  • Must be able to lift a minimum of ( 10 ) lbs.
  • Work Environment:
  • General office with travel to all office branches.
  • Occasional exposure to patient elements.

Occupational Exposure Determination:

  • Category 2 – This job has duties and responsibilities to perform tasks and procedures where occupational exposure would not occur unless required to perform category 1 Tasks.

Qualifications:

  • Must be a registered nurse licensed to practice in the State of Connecticut and have one of the following:

1. A master’s degree from a program approved by the National League for Nursing or the American Public Health Association with a minimum of one (1) year full-time clinical experience in a home health agency or related community health program which included care of the sick at home; or

2. A baccalaureate degree in nursing and minimum of three (3) years of full time clinical experience in nursing, at least one (1) of which included care of the sick at home; or

3. A diploma in nursing and a minimum of six (6) years of full-time equivalent clinical experience in nursing within the past ten (10) years, at least three (3) years of which were in a home health care agency or community health program which included care of the sick at home;

and

Evidence of certification by the American Nurses Association Health Nurse or completion of at least six (6) credits received within two (2) years in community health nursing theory or six (6) credits in health care management from an accredited college or university program or school of nursing.

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