What are the responsibilities and job description for the Manager, Guest Services position at UVA Health?
The incumbent for this important will provide exemplary leadership to each of the teams under their purview. They will celebrate the many successes of our UVA Health teams and also support patients, team members, and visitors in challenging situations. Specifically, the incumbent can expect to:
oversee key services that provide a positive Welcoming Experience for patients, visitors, and team members as they enter and leave UVA Health facilities.
lead the front door, screening, and information desk teams, ensuring high levels of customer service are provided in an integrated and consistent way.
lead and develop the maintenance, enforcement, and management process and strategies of all parking facilities and commuter transportation services for UVA Health patients, visitors, and team members.
work collaboratively with University Parking & Transportation to implement the strategies of UVA Health.
manage the day to day relationship with the valet contractor for the provision of positive patient valet services.
identify, facilitate, and coordinate needs for language assistance programming throughout the organization.
Provides effective leadership to team and work group.
Models effective communication and collaboration skills and behaviors.
Takes action to achieve measurable results.
Develops talent and coaches peers and others to develop their capabilities.
Develops and manages within approved department budget.
Applies knowledge of functional area to effectively manage operations.
Holds staff accountable for meeting external and internal customers’ needs.
Communicates effectively using good written, verbal and interpersonal skills.
Serves, manages and supports internal and external customers.
Leads and participates in performance improvement activities.
Participates as a team member and is accountable for own work responsibilities.
In addition to the above job responsibilities, other duties may be assigned. Position Compensation Range: $82,700.80 - $132,329.60 Annual
MINIMUM REQUIREMENTS
Education: Bachelor’s degree required.
Experience: 3 years of experience required.
Licensure: Requires a valid Virginia Driver’s License
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.
oversee key services that provide a positive Welcoming Experience for patients, visitors, and team members as they enter and leave UVA Health facilities.
lead the front door, screening, and information desk teams, ensuring high levels of customer service are provided in an integrated and consistent way.
lead and develop the maintenance, enforcement, and management process and strategies of all parking facilities and commuter transportation services for UVA Health patients, visitors, and team members.
work collaboratively with University Parking & Transportation to implement the strategies of UVA Health.
manage the day to day relationship with the valet contractor for the provision of positive patient valet services.
identify, facilitate, and coordinate needs for language assistance programming throughout the organization.
Provides effective leadership to team and work group.
Models effective communication and collaboration skills and behaviors.
Takes action to achieve measurable results.
Develops talent and coaches peers and others to develop their capabilities.
Develops and manages within approved department budget.
Applies knowledge of functional area to effectively manage operations.
Holds staff accountable for meeting external and internal customers’ needs.
Communicates effectively using good written, verbal and interpersonal skills.
Serves, manages and supports internal and external customers.
Leads and participates in performance improvement activities.
Participates as a team member and is accountable for own work responsibilities.
In addition to the above job responsibilities, other duties may be assigned. Position Compensation Range: $82,700.80 - $132,329.60 Annual
MINIMUM REQUIREMENTS
Education: Bachelor’s degree required.
Experience: 3 years of experience required.
Licensure: Requires a valid Virginia Driver’s License
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.
Salary : $82,701 - $132,330
