Outpatient Imaging - Patient Coordinator

Description

UVA Imaging is seeking an outstanding Patient Coordinator to join an energetic, patient-focused team!  Are you passionate about patient care?  Do you love interacting with people?  We have just the right position for you! We are seeking an enthusiastic, compassionate, strong communicator to join our team with full-time benefits.  

Do you have experience in:

Customer Service

Health Care or helping people

Do your best characteristics include:

Desire to continuously learn

Keen listening skills & excellent communication

Analytical thinking and thoughtful problem solving

Highly dependable and accountable

Multi-tasking and working in a fast-pace environment

Key responsibilities of position:

Communicating with patients over the phone

Verifying pertinent patient information

Screening patients for safety

Answering any questions and calming any anxiety patients may have.

Work with a team of peers who commits to excellence every day

Are you looking for:

Satisfaction in helping people

Competitive salary and bonus earning potential

Competitive benefits package

ESSENTIAL JOB FUNCTIONS

• Handles phone correspondence, providing pre-appointment preparation and safety screenings in advance of upcoming patient appointments and communicates this to clinical colleagues.
• Demonstrates success in customer service, phone etiquette, communication and organizational skills.
• Proficiently maintains and uses knowledge of scheduling systems, patient information and insurance verification requirements and processes.
• Demonstrates knowledge of office practices and software programs.
• Collaborates with all Imaging Center staff to facilitate timely patient care.
• Proficiently maintains and uses knowledge of office equipment including, but not limited to, fax machines, computers, and printers.
• Maintains records and files, compiles data and prepares reports.
• May perform supply inventory management and/or medical record management.
• Research requests and provides support to resolve and answer.
• May perform special projects that require additional training and skills, as assigned.
• Takes the initiative to help other modalities/areas of the Imaging Center as assigned or when own workload/area allows.
• Participates in performance improvement activities.
• Participates as a team member and is accountable for own work responsibilities.
• Demonstrates consistent use of AIDET (Acknowledge patient, Introduce yourself, provide Duration/timeline for test, Explain the process & Thank them for choosing our center) and HEAL (Hear them out, Empathize, Apologize, & Leap into action to solve) when interacting with patients/customer.
• Attends/participates in staff meetings, in-services, & center-wide meetings as scheduled.
• Performs all other duties as assigned.

PAY AND BENEFITS: Accomplishing our mission takes a team of people, who are dedicated to treating others as they expect to be treated and who consistently demonstrate mutual respect. We hold our employees in high regard as the key component to our success. We offer a total compensation package including competitive base pay and a comprehensive benefits program for your health, your quality of life, and your future:

• Shift Differential Pay and Quarterly Bonus Program
• Paid Time Off and Holiday Pay
• Health Insurance including medical, dental, vision and prescription coverage with an FSA Account
• 401(k) plan with Company Match and Company-paid Life Insurance
• Short-term and Long-term Disability and Employee Assistance Program
• Remote Work Opportunities for select roles!
• Entry level? We’ll train!

CAREER LADDER: We believe in advancement, upward mobility, and growth opportunities for our team members! This career ladder shows your point of entry into our team, as well as the growth and promotional opportunities available to you within our business office department: Patient Coordinator I -- Patient Coordinator II -- Business Office Supervisor -- Business Office Manager

The Business Office Team is responsible for collaborating and leading the Imaging Center team in providing excellent patient care and supporting the operational goals for both the Center and the organization. This includes all customer and patient-facing responsibilities including welcoming, registering, and overall patient coordination, as well as phone correspondence, scheduling appointments, inventory, and medical record management. The upper levels of this series also include the training, supervision, and management of Business Office team members. The overall scope for this series is designed to ensure the management and resources are available to maintain a quality, high functioning, and customer friendly Outpatient Imaging Center.

Requirements

EDUCATION:

• To be competitive, must have high school diploma or general education degree (GED)

SKILLS/ABILITIES:

• Ability to work independently and multitask.
• Ability to provide documentation accurately and concisely.
• Knowledge of medical terminology.
• Knowledge of computer applications and Microsoft Office

At UVA Imaging, our mission is to provide each patient with quality, personalized care in a comfortable setting while offering referring physicians imaging services that accommodate their most specific needs. We combine the comfort and convenience of outpatient care with the expertise and innovation of the University of Virginia Health System. To learn more, visit us at www.medicalcenter.virginia.edu/imaging-outpatient/.

Our Guiding Principles:

Image - Integrity is the fair and honest benchmark by which we make decisions and take actions, in every situation, every day.

Making a Difference - We distinguish our services by combining the comfort and convenience of outpatient imaging care with the innovation and expertise of University of Virginia Health System.

Accountability - We lead by example, insisting on ownership and responsibility for the services and care that we provide.

Growth - We are committed to meeting the evolving and expanding imaging needs of those we serve.

Excellence - We strive to do our best at all times by creating a quality driven, patient-centered, employee empowered and safe workplace. 

Serving patients in over 50 communities, OIA is an imaging center management & development operation that is committed to delivering an affordable diagnostic imaging option without compromising customer convenience, care, technology or results. We are always recruiting for talented individuals who are dedicated to excellent patient care and the highest level of customer service. Visit http://www.oiarad.com/Careers/ today to view all our clinical and non-clinical career opportunities.

We are an Equal Opportunity Employer.

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