What are the responsibilities and job description for the Technical Tier 2 Field Service Engineer - West Coast position at UVeye?
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $200M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
As a Technical Field Service Engineer Tier 2, you will play a crucial role in ensuring our customers receive prompt and effective technical support. You will be responsible for troubleshooting, maintenance and repair of UVeye solutions. This role involves frequent travel to customer sites, where you will apply your technical expertise to resolve issues and provide proactive service. Your technical expertise will assist our organization in increasing client satisfaction, improving efficiency, managing risk, and diagnosing problems.
A day in the life and how you'll make an impact :
A great FSE L2 has a positive “can do” attitude and delivers a consistently great experience for our customers, you will be responsible for the following :
- Conduct on-site troubleshooting , maintenance, and repair.
- Collaborate with customers to understand their technical issues and provide timely solutions.
- Document service activities, including detailed reports and recommendations for continuous improvement.
- Ensure compliance with company safety protocols and standards at all times.
- Managing escalation as an FSE which arrive after repetition service by other parties before you
- Mechanical and Electrical skills
- Clear communication with team members and clients
- Knowledge of computer software and hardware
- Problem-solving abilities and analytical thinking\Organizational skills and tasks management
- Attention to detail
- Strong multitasking abilities.
- Be versatile and service-oriented.
- Time and task management.
- Willing to travel >
95% of the time
Ideally, we're looking for :
Benefits we offer :
Check out our Life at UVeye page to learn more about the employee experience.
UVeye an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Why UVeye :
Pioneer Advanced Solutions : Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
Drive Global Impact : Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
Career Growth Opportunities : Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
