What are the responsibilities and job description for the Patient Services Coordinator position at UW Health Care Direct?
UW Health Care Direct has been an affiliate of UW Health since 1994. In July of 2020 UW Health Care Direct (formerly known as Chartwell Midwest Wisconsin) officially consolidated all community- based home health services to Chartwell from UW Health and Unity Point Health leading to the establishment of UW Health Care Direct. UW Health Care Direct is dedicated to providing home health care services in the Dane County area, ensuring the highest quality of care for the community.
Benefits Include:
Health, Dental, and Vision coverage - Competitive premiums!
401K matching - we match 100% on the first 3% you contribute and then match 50% on the next 2% you contribute!
Employee Assistance Program - A great resource when facing different situations in life! Confidential!
PTO - Generous PTO! 8.92 hours accrued biweekly for a part-time position
Flex Spending Account
Dependent Care
Short Term Disability - Employer Paid!
Long Term Disability - Employer Paid!
Basic Life Insurance & AD&D - Employer Paid!
Voluntary Life Insurance
Benefits take effect the first day of the following month you are hired! 401k eligibility starts one month after all other benefits!
POSITION SUMMARY
Responsible for the operational servicing of patients, including collection of patient data, inventory monitoring, processing, and coordinating services with nursing, pharmacy, operations, and reimbursement documentation. Provides assistance to the clinical pharmacists and nursing department.
ESSENTIAL JOB KNOWLEDGE
- Performs pre-delivery telephone calls to patients, nursing staff, or other agencies to monitor patient supply inventories and determine specific patient supply needs.
- Evaluates product usage and updates/revises patient inventory usage numbers in the electronic medical record (“EMR”) based on actual usage, change in orders, and communication with nursing and pharmacy.
- Processes EMR entry for initial and ongoing patient supply needs and DME and generates packing slip.
- Coordinates/schedules deliveries of all patient orders with Operations TSC and Patient Service Representatives (PSRs) when appropriate.
- Assists patients with supply requests and delivery issues.
- Answers incoming telephone calls with triage to appropriate person as indicated.
- Manages patient discharge from service by completing the patient End of Therapy note.
- Schedules and retrieves DME from off service patients in a timely manner.
- Thoroughly and accurately documents interactions and interventions in the EMR.
- Assists with the timely signing and return of packing slips and other related paperwork.
- Assists with preparation of supplies in the warehouse by picking supply orders as needed to maintain operational flow.
- Successfully completes initial and ongoing organizational and department education, training, and competency requirements.
- Infection Control: Understands, demonstrates, and follows organizational infection control guidelines (CDIC).
- Quality: Focuses on improving processes and champions efficiency in daily work activities.
- Safety: Promotes a culture of safety by taking accountability for individual actions, including but not limited to, promptly reporting errors or near misses via the organization’s occurrence reporting system and participating in developing improved safety processes, as appropriate. (ADM015, ADM016, OPS044, Mission Statement).
- Performs other duties as assigned.
JOB REQUIREMENTS
Licenses:
- N/A
Education:
- High School Diploma
Experience:
- Customer service experience desired.
Miscellaneous:
- Effective communication and basic computer skills essential.
Learn more about UW Health Care Direct on our Career Site: UW Health Care Direct - UW Health - Remarkable Careers
Mission Statement: As healthcare providers, we expect to be the best at what we do and do what is right every time. We hold ourselves accountable to safety, service, and compassion. Through these values, we strive to make a difference in the lives of our patients and employees.
