What are the responsibilities and job description for the Scheduling (Cancer Center) Specialist position at UW Health SwedishAmerican?
Pay Range: $18.14 - $24.49 / hour
Additional Components Of Compensation May Include:
At UW Health In Northern Illinois, You Will Have:
Schedules appointments efficiency and optimal customer service in a fast paced and challenging environment. Schedules testing with physicians, physician office personnel and hospital departments using detailed knowledge of all testing sequences. Participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as Health System Incentives.
Minimum:
EDUCATION/TRAINING:
Associate's Degree with an emphasis on healthcare.
Preferred:
N/A
Minimum:
LICENSURE/CERTIFICATION:
N/A
EXPERIENCE:
Minimum:
2 years of Customer Service experience in a healthcare setting or with medical claims insurance
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:
Must be detail oriented and well organized.
Ability to multitask in a high call volume, very technical and diverse environment.
Position requires strong analytical and critical thinking skills.
Effective communication & listening skills.
Excellent interpersonal and customer service skills with ability to interact with a all levels of staff, patients, and diverse population.
Knowledge of medical terminology, basic anatomy preferred.
Ability to type 30 wpm.
Successful completion of annual job specific competencies and skill verification tools required.
Knowledge of medical terminology and anatomy/physiology preferred.
MAJOR RESPONSIBILITIES:
Exhibits exceptional customer service skills when interacting with patients, families, and visitors. Maintains a calm and positive supportive environment follow AIDET.
Schedules appointments, gathering required medical and demographic patient information and enforcing hospital denial policy regarding scheduling. Detects and resolves scheduling conflicts using analysis, interpretation and judgement. Cancels and reschedules appointments as necessary identifying situations requiring physician/ancillary staff notification.
Requires detailed knowledge of appointments scheduled for the Regional Cancer Center. Utilizes knowledge of exceptions and screening criteria to assess calls for appropriateness, testing variables and determines proper sequencing and medical appropriateness of multiple testing combinations.
Screens patients during calls to detect potential medical conflicts and need for medical orders. Informs patient of appointment date, time, prep instructions, registration and valet parking information.
Ensures that physician orders are complete. Works directly with physician offices to ensure compliance with scheduling requirements and provides ongoing education to physician offices regarding the scheduling process.
Coordinates scheduling of procedures with other departments in an efficient & timely manner.
Performs a variety of reporting & scheduling system maintenance functions within department. Maintains accurate & complete supporting documentation of scheduling activity. Edits schedules as requested by ancillary departments.
Assists in the process of training new Regional Cancer Center employees and provides assistance / training to other SAH departments as required.
Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.
Additional Components Of Compensation May Include:
- Evening, night, and weekend shift differential
- Overtime
- On-call pay
At UW Health In Northern Illinois, You Will Have:
- Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance
- Annual wellness reimbursement
- Opportunity for on-site day care through UW Health Kids
- Tuition reimbursement for career advancement--ask about our fully funded programs!
- Abundant career growth opportunities to nurture professional development
- Strong shared governance structure
- Commitment to employee voice
Schedules appointments efficiency and optimal customer service in a fast paced and challenging environment. Schedules testing with physicians, physician office personnel and hospital departments using detailed knowledge of all testing sequences. Participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as Health System Incentives.
Minimum:
EDUCATION/TRAINING:
Associate's Degree with an emphasis on healthcare.
Preferred:
N/A
Minimum:
LICENSURE/CERTIFICATION:
N/A
EXPERIENCE:
Minimum:
- 2 years of Customer Service experience
- Previous computer experience
2 years of Customer Service experience in a healthcare setting or with medical claims insurance
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:
Must be detail oriented and well organized.
Ability to multitask in a high call volume, very technical and diverse environment.
Position requires strong analytical and critical thinking skills.
Effective communication & listening skills.
Excellent interpersonal and customer service skills with ability to interact with a all levels of staff, patients, and diverse population.
Knowledge of medical terminology, basic anatomy preferred.
Ability to type 30 wpm.
Successful completion of annual job specific competencies and skill verification tools required.
Knowledge of medical terminology and anatomy/physiology preferred.
MAJOR RESPONSIBILITIES:
Exhibits exceptional customer service skills when interacting with patients, families, and visitors. Maintains a calm and positive supportive environment follow AIDET.
Schedules appointments, gathering required medical and demographic patient information and enforcing hospital denial policy regarding scheduling. Detects and resolves scheduling conflicts using analysis, interpretation and judgement. Cancels and reschedules appointments as necessary identifying situations requiring physician/ancillary staff notification.
Requires detailed knowledge of appointments scheduled for the Regional Cancer Center. Utilizes knowledge of exceptions and screening criteria to assess calls for appropriateness, testing variables and determines proper sequencing and medical appropriateness of multiple testing combinations.
Screens patients during calls to detect potential medical conflicts and need for medical orders. Informs patient of appointment date, time, prep instructions, registration and valet parking information.
Ensures that physician orders are complete. Works directly with physician offices to ensure compliance with scheduling requirements and provides ongoing education to physician offices regarding the scheduling process.
Coordinates scheduling of procedures with other departments in an efficient & timely manner.
Performs a variety of reporting & scheduling system maintenance functions within department. Maintains accurate & complete supporting documentation of scheduling activity. Edits schedules as requested by ancillary departments.
Assists in the process of training new Regional Cancer Center employees and provides assistance / training to other SAH departments as required.
Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.
Salary : $18 - $24
