What are the responsibilities and job description for the Care Coordinator position at Uwharrie ABA?
Care Coordinator - Part Time
We are seeking a detail-oriented and compassionate Care Coordinator to join our team at Uwharrie ABA. In this dynamic role, you will play a vital part in ensuring seamless communication and coordination between families, RBTs, BCBAs, and our operations team. Your focus will be on managing day-to-day logistics, last-minute scheduling changes, documentation maintenance, and supporting families during the intake, onboarding, and reauthorization process. This position is perfect for someone who is highly organized, thrives with an ever-changing environment, and is passionate about creating meaningful connections between clients and team members.
Key Responsibilities
1. Scheduling and Coordination
- Manage daily scheduling for RBTs and resolve last-minute changes.
- Communicate schedule adjustments promptly with families and staff using
Uwharrie ABA approved methods and HIPAA compliant software
- Collaborate with the Director of Operations to ensure smooth service delivery.
2. Family Communication
- Act as a primary contact for families regarding scheduling and last-minute
operational updates.
- Respond to family inquiries and provide timely support to ensure satisfaction.
- Facilitate a welcoming and supportive experience during the client onboarding
process.
3. Intake and Onboarding Support
- Assist with intake paperwork and ensure accuracy in client files.
- Guide new families through onboarding steps with professionalism and care.
- Maintain organized records of client and staff documentation.
4. Administrative Tasks
- Update and maintain scheduling software and operational databases.
- Support the Director of Operations with tracking deadlines and compliance tasks.
- Prepare and distribute routine communications to families and staff.
- Assist Executive Clinical Director with general administrative duties including
audits, bonus planning, scheduling feedback, and staff metric tracking.
Qualifications
- Education & Experience:
- High school diploma or equivalent required; some college preferred.
- Previous experience in administrative support, scheduling, or family-facing roles.
ABA or healthcare background is a plus.
- Skills:*
- Exceptional organizational and multitasking skills.
- Strong written and verbal communication abilities.
- Proficiency in scheduling software and general office tools (e.g., Google Workspace).
- Personal Qualities:*
- Professional, friendly, and compassionate demeanor.
- Ability to handle last-minute changes with patience and problem-solving skills.
- Team-oriented with a focus on building positive relationships with families and
staff.
Compensation and Hours
- Hours: 12- 16 hours per week with some flexibility based on operational needs.
- Pay Range: $18–$20/hr based on experience
Job Type: Part-time
Pay: $18.00 - $21.00 per hour
Expected hours: 12 – 18 per week
Benefits:
- Flexible schedule
- Health insurance
- Opportunities for advancement
- Paid training
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- No weekends
License/Certification:
- RBT Certification (Required)
- Medical Coding Certification (Required)
Ability to Commute:
- Albemarle, NC 28001 (Required)
Ability to Relocate:
- Albemarle, NC 28001: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $20