What are the responsibilities and job description for the Shipping and customer service Assistant position at V. Chapman Studio?
We are a boutique women's clothing brand, specializing in occasion dresses. Work in a small environment with a small team. There is a lot to learn. We want someone who is excited about the product, has some knowledge in women's clothing, is excited to ship orders, organize product, process returns, check-in product, has a positive attitude and good computer skills. We are looking for a shipping associate who will also assist in customer service needs as well. They will be doing day to day customer experience, shipping website and wholesale orders, processing returns, checking in product, and organizing product. A customer service representative will provide product / services information and resolve any emerging problems that our customers might face. We are looking for someone who is excited to be a part of the team, likes the product, shipping orders out speedily and working with customers to fill their needs and questions. We are looking for someone who is organized, enthusiastic, patient, empathetic, and communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer issues. The target is to ensure excellent service standards, respond efficiently to customer inquiries, ship fast and accurately, and maintain high customer satisfaction.
Responsibilities
- Ship day-to-day website orders
- ship wholesale orders
- check-in product
- organize back-stock
- process returns
- lifting of boxes and inventory
- respond to customer service emails
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods / tools / information
- Handle customer issues, provide appropriate solutions and alternatives
- Follow communication procedures, guidelines and policies
- we are a small company so help in other areas, such as photoshoots etc... may also be an option if this is something you are interested in
Skills
