Helpdesk Specialist

For more details, please connect with Vikas Harchandani at 609-371-5400 Ext 323 or email at vikash@vgroupinc.com.

Client: State of New York

Job Title: Helpdesk Specialist

Duration: 30 Months

Start Date: ASAP

Location: 50 Wolf Rd., Colonie, NY 12205(Hybrid)

Position Type: Contract

Interview Type: In person Interview

Ceipal ID: SNY_HD724_VH

Requirement ID: HBITS-06-13724

C2C/1099 Payrate: $ 20/Hr

W2 Payrate (Without Benefits): $ 18/Hr

Office of Mental Health

Description

Voice Consultation Tech - This individual will be responsible for performing consultations related to migration from legacy/local voice systems to our shared, centralized VoIP platform, known as “UniteNY.

Responsibilities

• This individual will be responsible for performing consultations related to migration from legacy/local voice systems to our shared, centralized VoIP platform, known as “UniteNY.”
• The platform is administered via a VOSS-4-UC product, so these individuals will be responsible with performing an assessment of what the legacy/local systems provide and then coordinating the configuration, installation, and migration to our UniteNY VoIP platform using bulk/batch update files within the VOSS-4-UC product, along with a few other items.
• The work will also include meeting with the clients to discuss the existing configurations, coordinating with the vendor to migrate TN’s from their existing services, and any other work related to ensuring a successful transition.
  
  

Required Skills

• 48 Months of Experience in Unified Communications /VOIP
• 48 Months of Experience in Excel
• 6 Months of Experience in Voss/CUCDM
• 12 Months of Experience in software/hardware deployments
• 6 Months of Experience in Service Now.
• 6 Months of Experience in Legacy Telco; POTS, CTX, PRI etc.
  
  

V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

Please share my contact information with others working in Information Technology.

Website: www.vgroupinc.com

LinkedIn: www.linkedin.com/company/v-group/

Facebook: www.facebook.com/VGroupIT

Twitter: www.twitter.com/vgroupinc