What are the responsibilities and job description for the Incident Manager position at V Group Inc.?
Direct End Client: Oakland County
Job Title: Incident Manager
Duration: 9 Month
Start Date: ASAP
Location: Pontiac, MI 48341
Position Type: Contract
Interview Type: Web Interview/ In-person
Ceipal ID: SMI_HD459_MA
Client ID: 459
Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, escalate, triage and track customer technology related incidents. Excellent communication skills necessary to collaborate with IT staff, customers and vendors. Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services. Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language, but this skill is not mandated. Perform deliveries as assigned and must be able to lift 50 pounds. The position mandates a presence onsite; there is not a work from home option. Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.
Environment: Technical Environment(s); Must have an in-depth knowledge and at least 3 years of experience with Microsoft Teams.
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V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.
Website: https://www.vgroupinc.com
LinkedIn: https://www.linkedin.com/company/v-group/
Facebook: https://www.facebook.com/VGroupIT
