What are the responsibilities and job description for the IT Support Specialist position at V Group Inc?
Job Details
For more details, please connect with Vikas Harchandani at Ext 323 or email at
Client: State of New York
Job Title: IT Support Specialist
Duration: 24 Months
Start Date: ASAP
Location: 1220 Washington Ave., Bldg #22Albany, NY 12226
Position Type: Contract
Interview Type: Webcam Interview
Ceipal ID: SNY_HD789_VH
Requirement ID: HBITS-06-13789
New York State Police
Description
This project will result in deployment, training and support of TraCS (Traffic and Criminal Software) to over 350 police agencies across the state of New York. This application is used for electronic traffic ticketing as well as incident and accident reporting.
Job Title: IT Support Specialist
Duration: 24 Months
Start Date: ASAP
Location: 1220 Washington Ave., Bldg #22Albany, NY 12226
Position Type: Contract
Interview Type: Webcam Interview
Ceipal ID: SNY_HD789_VH
Requirement ID: HBITS-06-13789
New York State Police
Description
This project will result in deployment, training and support of TraCS (Traffic and Criminal Software) to over 350 police agencies across the state of New York. This application is used for electronic traffic ticketing as well as incident and accident reporting.
Responsibilities:
- Assist end-user customers and resolve user's technical problems.
- Image PC's when necessary.
- Manage user accounts.
- Maintain inventory of equipment and software.
- Perform hardware repairs on PC's and laptops, printers and bar code scanners.
- Assist in the setup and installation of TraCS software.
- Setup and troubleshoot and administer Oracle, MS SQL and Access databases.
- Support and troubleshoot application issues.
- Coordinate and Conduct classroom style trainings to local police agencies.
- Develop training materials such as FAQs, how to guides, manuals, and course curriculum.
- Conduct testing of application.
- Develop test plans for testing application.
- Set up and take down conference room technologies for vendors, presentations, training, classes, etc.
- Create and Coordinate Install Schedules.
- Install and Troubleshoot SPIDER Application.
- Install and Configure IIS/FTP for multiple operating systems.
- Setup, Test and Troubleshoot wireless solutions.
- Coordinate with Local Agency IT Staff for the implementation of TraCS.
- Engage in extensive travel throughout New York State in supporting police agencies that are implementing and using TraCS.
Required Skills:
- 60 months of experience working with end users to troubleshoot both hardware and software issues.
- 36 months of experience working in a second-tier help desk environment.
- 36 months of experience in developing test plans and performing system level testing.
- 18 months of installation and support of mobile hardware and software solutions in a law-enforcement environment (in-vehicle computers. mobile printers, 2D imaging scanners, GPS, public safety software)
- 36 months of experience in conducting technical and end-user training in a classroom environment.
- 36 months of experience in developing technical documentation and training materials.
- 6 Months of experience in ghosting/imaging hardware.
- 12 months of experience supporting Traffic and Criminal Software (TraCS) in a law enforcement environment.
- 60 college credits from an accredited institution
- 12 months of experience in configuring and troubleshooting mobile connectivity systems such as cellular modems and cellular hotspots.
V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.
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Please share my contact information with others working in Information Technology.
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LinkedIn:
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Twitter: ;/div>
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