What are the responsibilities and job description for the System Administrator position at V Group?
Description :
The End-User Support Specialist will provide comprehensive technical support to end-users across the organization. This includes troubleshooting hardware and software issues, configuring and maintaining desktop systems, and ensuring the security and performance of the end-user computing environment.
Responsibilities :
- Provide Level 1 and Level 2 support for desktop systems, software applications, and peripherals.
- Diagnose and resolve hardware, software, and network issues for end-users.
- Respond to tickets and service requests within established SLAs
- Install, configure, and maintain desktop hardware and software, including operating systems and applications.
- Deploy and manage devices using enterprise tools such as SCCM, Intune, or similar platforms.
- Image, configure, and deploy computers and other devices for new users or upgrades.
- Perform regular updates, patches, and upgrades on desktop systems.
- Ensure antivirus, endpoint protection, and system security are up to date and functioning effectively.
- Monitor desktop system performance and identify potential issues proactively
- Maintain detailed documentation of configurations, changes, and support requests.
- Create user manuals and guides for common tasks and procedures.
- Provide training to end-users on system use and best practices.
- Assist with onboarding new employees by setting up and training them on their desktop systems
- Work closely with the IT team to ensure alignment of desktop systems with broader IT infrastructure.
- Assist in the implementation of IT projects related to desktop infrastructure.
- Contribute to team efforts and departmental objectives through various tasks as required.
- Maintains equipment inventory and assists with periodic physical inventory of hardware
Required / Desired Skills
