Account Manager, TPO Division

Job Summary

The Account Manager embodies VIP Mortgage Inc.'s unwavering commitment to integrity, client focus, teamwork, and respect for each individual in every interaction. By striving to meet or exceed the company's established levels of customer service delivery, the Account Manager ensures a seamless and efficient loan process. Their primary responsibility is to facilitate the approval and closing of loans, maintaining clear and effective communication with all involved parties, including Broker/Lender Loan Originators and Processors, Account Executives, Underwriters, Escrow Officers, and Closers. Through this collaborative approach, the Account Manager plays a critical role in delivering exceptional service and achieving successful outcomes for clients.

Essential Duties and Responsibilities

• Develop and maintain strong partnerships with operations, sales teams, and Brokers/Non-Delegated Clients, enhancing relationships through efficient, timely service delivered with HEART.
• Exhibit a proactive approach and keen attention to detail to meet service level expectations.
• Ensure benchmarks, productivity standards, and service levels are consistently achieved.
• Review loan packages to verify data completeness and ensure alignment with company program guidelines and procedures.
• Gather, analyze, and validate all required documents for loan approval, ensuring data in Encompass aligns with submitted documents before forwarding to Underwriting.
• Provide timely status updates to Account Executives, Brokers/NDCs, and internal team members to ensure smooth communication.
• Manage the closing schedule and ensure clear communication with all relevant parties.
• Attend training sessions as needed to stay informed of industry best practices and regulatory changes.
• Perform additional duties or responsibilities as assigned by management.

Experience and Knowledge

• Working knowledge of Wholesale and Non-Delegated processes and procedures.
• Minimum of 2 years of experience with agency and investor loan programs, including FNMA, FHLMC, FHA, VA, and USDA.
• One (1) to Two (2) years of related experience and/or training in the mortgage industry.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and email communication tools.
• Experience working with Encompass loan origination software.

Skills and Abilities

• Strong communication skills, including phone, personal contact, and written communication.
• Exceptional time management skills to prioritize and manage multiple tasks effectively.
• Ability to operate efficiently in a fast-paced, dynamic environment.

Work Environment

• Comfortable with working conditions typical of an office environment.
• Flexibility to work remotely from home as needed.