What are the responsibilities and job description for the Junior Help Desk Support/Technician*****Must be local to NJ Only position at V.L.S. Systems, Inc?
Job Details
Help Desk || Trenton, NJ
Work Arrangement: Onsite
Question 1: Is the candidate available for a round one, in-person interview? Question 2: If the candidate resides more than 1 hour from the client site, will the candidate relocate for the position?
Job Description:
Provides technical assistance to other data processing personnel on problems dealing with operating systems, computers, utility programs, system control parameter.
This individual will be supporting the helpdesk. Oversees timely delivery of quality technical support to internal and external customers. Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution. May assess new products or services and suggest enhancements to senior management. Relies on extensive knowledge and professional discretion to achieve goals. Significant ingenuity and flexibility is expected.
Skill
Required / Desired
Amount
of Experience
Hardware/software support to end users; installs hardware and software on servers or workstations; does other related work.
Required
1
Years
Experience in a Windows environement
Required
1
Years
Telephone communication skills
Required
1
Years
Maintenance or installation of basic application programs and support, (i.e. password reset, user management)
Highly desired
1
Years
Knowledge of Microsoft office suite, TEAMS, SharePoint
Highly desired
1
Years
Knowledge of Service Now
Highly desired
1
Years
