What are the responsibilities and job description for the Assistant Customer Service position at V R Della Infotech Inc?
Description :
Role Assistant Customer Service
Bill Rate : BR / hr
Location Tallahassee FL
Total 6 position This is feeder position to evaluate candidate. Will transfer them to another JP once they selected to create WO.
Summary
Customer service professional responsible for answering claims and eligibilityrelated questions from providers that participate in Florida Medicaid. Some selfresearch for policyrelated requirements using Medicaidprovided resources and the Medicaid website for your learning as well.
Responsible for followup and call resolution including callbacks and closing call references.
Excellent verbal communication skills are required along with asking factfinding questions. Reference material is available for your call support allowing for excellent customer service with solid responses. Follow up required with providers as necessary. Detailed notes are needed for call references.
Follow up with supervisor on more complex nonroutine customer inquiries including member requests and concerns.
Your role in our mission
Responsibilities :
Answer an estimated 4050 inbound calls daily from the Florida Medicaid provider network and member beneficiaries. Providing excellent oral communications with quality customer service. Follow through and resolve all calls.
Address billing and eligibility questions with your commitment to follow up as necessary to resolve.
Create and manage computer call logs / references for added review and followup with solid outcomes.
Provide excellent customer service including offering added assistance as appropriate. This includes becoming familiar with web service offerings to support and direct a provider to these offerings.
Train and support peers and new team members
What were looking for
Two years or more of customer service experience either facetoface or by phone.
Detail oriented
Prompt and reliable
Good typing and computer skills
Excellent verbal communication and Customer Service skills
Minimum of a high school diploma or GED.
Previous customer service experience in a professional setting.
What you should expect in this role
The hours are fulltime MonFriday 8 : 30 am 5 : 00 pm
Candidate must be local and willing to come to the office at least 3 times per week.
Dress Code
Additional Details
- Dress Code : Business Casual
- Client Interface Required : Yes
- Overtime Required : No
- Min Compliance Pay Rate : NA
- Max Compliance Pay Rate : 1001
