What are the responsibilities and job description for the Computer Aided Dispatch (CAD) Administrator position at V R Della Infotech Inc?
Statement of Work (SOW)
City of Atlanta-Department of Aviation Computer Aided Dispatch (CAD) Administrator for Motorola PremierONE CAD Systems Emergency Services Department C4 at Hartsfield Jackson Atlanta International Airport
1. Introduction
This Statement of Work (SOW) defines the roles, responsibilities, and deliverables for a Computer Aided Dispatch (CAD) Administrator for the Emergency Services Department at Hartsfield Jackson Atlanta International Airport. The CAD Administrator will be responsible for managing and maintaining the CAD system along with its interfaces, ensuring system integrity, operability and accessibility, along with providing technical support to emergency personnel.
2. Scope of Work
The CAD Administrator will support the airport's emergency services by performing the following tasks :
- Administer and maintain the CAD system, including installation, configuration, updates, and licensing management.
- Ensure proper integration of the CAD system with other emergency response tools (e.g., GIS, radio communication systems, and airport security systems).
- Develop, implement, and enforce CAD system standards, best practices, and procedures.
- Provide technical support and training to emergency services personnel, resolving software and hardware issues.
- Manage CAD data, ensuring accurate record-keeping, system logs, and data security.
- Optimize CAD workflows to improve emergency response times and operational efficiency.
- Work closely with emergency services, IT, and airport operations teams to understand requirements and implement necessary configurations.
- Troubleshoot system performance issues and coordinate with vendors for support as needed.
- Document system configurations, procedures, and user guides.
- Research and recommend new CAD technologies and tools to enhance performance and usability.
- As applicable, engage third-party vendors to provide contracted services concerning issues causing a system failure. This may include some instances involving third-party vendor on-site support and coordination of third-party upgrade services when applicable.
- Diagnose, triage, gather logs, and coordinate with Motorola Technical Support, Motorola Engineering teams, and contractually agreed upon third-party vendors to resolve reported P1 system incidents / problems.
Specific to P1 Infrastructure :
Perform periodic system maintenance and software patching, on physical and virtual servers
Assist with database system backups.
Perform GIS mapping data as needed
Understand system dependencies and related connections.
Assist in developing internal documentation pertaining to P1 system configuration, administration, and troubleshooting.
Assist with upgrade planning and installations.
Troubleshoot any issues with any of the third-party interfaces
Assist with technical system requirements analysis
Work with Customer staff to identify and resolve reported system incidents / problems.
Ensure that reported incidents / problems are documented, analyzed, validated, and escalated (when necessary) through full resolution.
3. Deliverables
The CAD Administrator is expected to maintain the following :
5. Required Skills & Qualifications
The CAD Administrator should have the following qualifications :
Interfaces Knowledge (Preferred) :
Viper E911 system
Fire records management system
Fire station alerting system
Call recording system
Emergency Medical Dispatch
Police Records Management System
6. Reporting & Communication
The CAD Administrator will report to AIS and be physically located at the C4 location. This person will work closely with emergency services staff, airport operations, and security teams. Regular progress meetings will be held to review performance, address challenges, and plan further optimizations.
Other
Provide dedicated full-time, on-site support, minus customer holidays, paid time off (PTO) benefits, sick leave, and training events throughout the term of this agreement. Normal working hours for the onsite resource are 8 : 15 am-5 : 00 pm and shall not exceed 40 hours in a week. In instances where the agreed-upon working hours require modifications (planned outages, upgrades, other operational necessities, or emergencies), adjustments will be made to the on-site resource work hours to meet customer needs.
In tandem, the customer may contact the onsite resource during an afterhours emergency and the onsite resource will make best effort to respond. If available, the onsite resource will engage and become the single point of contact for the incident on behalf of the Airport.
Location Requirements
Candidate must be local or willing to commute or relocate.
Candidate Must Be Local
Additional Location Details (City, State) :
Position is required onsite.
Budget Information
Critical Hire Code (Assigned by Approver)
Background Verification (Suppliers shall use Info Cubic (IC) for background verifications.)
Instructions
The completed Background Verification will be attached (via an automated feed) to the candidates user profile under the Attachments Section.
Please make sure to always include the applicable proposal ID, contract ID, or requisition ID in the reference field when ordering. It is also very important to double check that the name on the order being requested matches the candidate's name in the Covendis system. Otherwise, the completed report will not be successfully uploaded to the candidates profile.
Additional Background Verification Services (City of Atlanta)
To be completed upon candidate selection :
Global Monitor Check
State Criminal Record verification (past 7 years covering each State in which the candidate has resided)
Social Security Number Verification
Federal Criminal Records Verification (past 7 years)
Any additional requirements stated by the Agency on the requisition
Education Verification
Employment Verification
Drug Screening
Suppliers Only)
To order, click on the link to the right :
Order Additional Background Verification services
Instructions (If Applicable)
The completed Background Verification will be attached (via an automated feed) to the candidates user profile under the Attachments Section.
Please make sure to always include the applicable proposal ID, contract ID, or requisition ID in the reference field when ordering. It is also very important to double check that the name on the order being requested matches the candidate's name in the Covendis system. Otherwise, the completed report will not be successfully uploaded to the candidates profile.
Agency Certification(s)
Please read and understand the following statement carefully :
I understand that a person who enters into an agreement in restraint of trade or in restraint of free and open competition in any transaction with the state may, upon conviction thereof, be punished by imprisonment for not less than one nor more than five years pursuant to OCGA 16-10-22. I further agree that when there is a prior agreement or understanding between a vendor and a state agency or state employee regarding the acceptance of any offer, such conduct is collusive, fraudulent and in restraint of trade and in restraint of free and open competition on the part of both the vendor and the state agency or state employee.
Do you agree with the above statement?
I Agree
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Qualification
Required
