Consultant

Job Description

Job Description

Citizens of the City of Atlanta ("CoA") routinely contact the city to request city services. CoA utilizes a Customer Relationship Management ("CRM") system to capture and track those requests. The specific CRM application utilized by the city is a Microsoft Dynamics 365 solution.

The City of Atlanta is seeking a vendor to provide ongoing support and professional services for the CoA implementation of the Microsoft Dynamics 365 CRM solution.

The selected vendor must have the ability to configure, modify, and enhance Microsoft Dynamics 365 solutions. The vendor will be required to resolve issues and develop enhancements as dictated by business needs. The vendor will assign a primary Technical Consultant to review tasks, draft requirements / acceptance documents, determine level of effort estimates, develop resolutions and / or enhancements, and test / deploy solutions.

Additional vendor duties will include but are not limited to :

• Requirement gathering and analysis for future integrations.
• Troubleshooting / resolution of issues, questions, and customizations.
• System configuration and customization.
• Screen design, automation, and upgrades.
• Platform administration and / or enhancements.
• Performance monitoring / tuning to ensure operational efficiency.
• Knowledge transfer / mentoring for City of Atlanta technical resources.

Number Name Deliverables Description Start Date End Date 1Ongoing Support

The selected vendor will be required to resolve issues and develop enhancements for the City of Atlanta instance of Microsoft Dynamics 365 CRM solution. The vendor will assign a primary Technical Consultant to review tasks, draft requirements / acceptance documents, determine level of effort estimates, develop resolutions and / or enhancements, and test / deploy solutions.

Additional vendor duties will include but are not limited to :

02 / 24 / 202503 / 03 / 2026

Location Requirements

Candidate must be local or willing to commute or relocate.

No preference

Additional Location Details (City, State) :

Budget Information

Critical Hire Code (Assigned by Approver)

Background Verification (Suppliers shall use Info Cubic (IC) for background verifications.)

Instructions

The completed Background Verification will be attached (via an automated feed) to the candidates user profile under the Attachments Section.

Please make sure to always include the applicable proposal ID, contract ID, or requisition ID in the reference field when ordering. It is also very important to double check that the name on the order being requested matches the candidate's name in the Covendis system. Otherwise, the completed report will not be successfully uploaded to the candidates profile.

Additional Background Verification Services (City of Atlanta)

To be completed upon candidate selection :

Global Monitor Check

State Criminal Record verification (past 7 years covering each State in which the candidate has resided)

Social Security Number Verification

Federal Criminal Records Verification (past 7 years)

Any additional requirements stated by the Agency on the requisition

Education VerificationEmployment VerificationDrug Screening

Suppliers Only)

To order, click on the link to the right :

Order Additional Background Verification services

Instructions (If Applicable)

The completed Background Verification will be attached (via an automated feed) to the candidates user profile under the Attachments Section.

Please make sure to always include the applicable proposal ID, contract ID, or requisition ID in the reference field when ordering. It is also very important to double check that the name on the order being requested matches the candidate's name in the Covendis system. Otherwise, the completed report will not be successfully uploaded to the candidates profile.

Agency Certification(s)

Please read and understand the following statement carefully : I understand that a person who enters into an agreement in restraint of trade or in restraint of free and open competition in any transaction with the state may, upon conviction thereof, be punished by imprisonment for not less than one nor more than five years pursuant to OCGA 16-10-22. I further agree that when there is a prior agreement or understanding between a vendor and a state agency or state employee regarding the acceptance of any offer, such conduct is collusive, fraudulent and in restraint of trade and in restraint of free and open competition on the part of both the vendor and the state agency or state employee.Do you agree with the above statement?I Agree

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