What are the responsibilities and job description for the Contract Returns Associate III position at V R Della Infotech Inc?
Duties : Responsible for facilitating the product return and replacement process. Provides support to the department RMA Production Control and Vendor Returns with RMA research administrative tasks training and process improvements. Respond to and process RMA requests including issuing credits to customers; system research and contacts Sales for issue resolution; enters outbound sales orders to return product to customer and charges appropriately. Monitors repair parts pool for customer engagements; customer contact for PostProduction Services warranty programs etc. Investigates / researches for root cause and processes defective and nonconforming product. Follow up with vendor returns group to expedite returned product with supplier; supplies data to supplier quality for trends in returned product. Investigate and resolve resale / costing issues by working with finance as needed. Reports RMA issuance and Vendor returns metrics. Job Complexity Entry level job with limited prior relevant training or work experience Acquires basic skills to perform routine tasks Work is prescribed and completed with little autonomy Has limited discretion to vary from established procedures Works with either close supervision or under clearly defined procedures Experience / Education Typically requires a minimum of 1 year of experience. For warehouse jobs : Typically requires at least 5 years of experience.
Skills : Has developed knowledge and skills through formal training or considerable work experience Entry level often for those with work experience in the skill area Works within established procedures with a moderate degree of supervision Identifies the problem and all relevant issues in straightforward situations assesses each using standard procedures and makes sound decisions
Education : Typically requires a 2 year degree and 2 4 years of experience or High school graduate with equivalent related experience. May require specific certifications.
Required Skills : MICROSOFT OUTLOOKWMSDMSORACLEACCESS
Additional Skills : EXCELMICROSOFT WORDENTRY LEVELMETRICSWARRANTYFINANCESALES ORDERSPRODUCTION CONTROLADMINISTRATIVE TASKSPROCESS IMPROVEMENTS
Minimum Degree Required : Associates Degree (Community College MBO)
Hours Per Day : 8.00
Hours Per Week : 40.00
Languages : English( Speak Read Write )
Department : Return Center Labor : 6039
Job Category : Light Industrial
