What are the responsibilities and job description for the Service Support Analyst- Junior position at V-Soft Consulting Group, Inc.?
Service Support Analyst - Junior (Remote)
Primary Location: Remote
V-Soft Consulting is currently hiring for a Service Support Analyst - Junior (Remote) for our premier client.
Education And Experience »
Job Responsibilities:
Qualified candidates should send their resumes to mkareem@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
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Primary Location: Remote
V-Soft Consulting is currently hiring for a Service Support Analyst - Junior (Remote) for our premier client.
Education And Experience »
- Graduation from high school and one (1) year of customer service related experience; or an equivalent combination of education and experience.
- Experience reading and interpreting hardware and software manuals and provide necessary information to users: 1 Years.
- Knowledge of: Microsoft Windows 10 operating system; Office 365 suite; and Ticketing system software.
- Skills in: analyzing and diagnosing user problems; basic knowledge of computers to assist users with problems.
- Ability to: multitask; follow established procedures; communicate and work with all levels of judicial personnel in the field; and communicate effectively in oral and written formats.
- Basic knowledge of computers, monitors, printers, network equipment, telephones, fax machines, and cash registers to assist users with problems: 1 Years.
Job Responsibilities:
- Respond via telephone or electronically to inquiries and requests for password assistance.
- Coordinate with other Help Desk team members to resolve problems, if necessary, and dispose of tickets within Service Level Agreements (SLA) guidelines.
- Identify problems, categorize issues, prioritize work, troubleshoot, and provide advice to end-users.
Qualified candidates should send their resumes to mkareem@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
#INDSP
#MonsterPost
