What are the responsibilities and job description for the Technical Field Manager position at V-Soft Consulting Group, Inc.?
Primary Location: Herndon, Virginia
V-Soft Consulting is currently hiring for a Technical Field Manager for our premier client in Herndon, Virginia.
Education And Experience »
- Associate Degree in Automotive Technology or equivalent degree or certification.
- Automotive High Voltage certification/training.
- Must have recent, hands-on automotive technical issue diagnosis experience.
- At least 7-8 years experience in a shop.
- Experience leading shops and leading people.
Desired
- Bachelor's Degree in Science with major in a technical subject or equivalent degree or certification (ASE A1-A8 L1)
- Previous technical experience in retail service as certified master technician or similar field/service/training technical positions with vehicle manufacturers.
Knowledge, Skills And Abilities »
- Strong automotive technical knowledge.
- Strong orientation / ability to work in teams and support others.
- Prioritize, effectively manage own time and multiple activities with frequent interrupts and limited supervision.
- Driven, self-motivated, extremely well organized, detail oriented and disciplined.
- Performance oriented and focused on self-development.
- Hold valid unrestricted driver license and passport.
What You’ll Do
Job Responsibilities:
- Assist on site with difficult customer experience cases.
- Process Opportunities and assist with identifying issues, working closely with service managers to resolve the process opportunities where the wrong technician is working on the situation, dealing with issues for customers not being handled in a timely and efficient manner.
- Improve customer service experience, through the prompt and correct repair of vehicles and the forward resolution of quality issues.
- Report emerging vehicle quality issues to the Product Support specialists.
- Report service information (internal) shortcoming, errors/missing repair information, tool shortcomings, wiring diagrams, etc.
- Partner with the Region teams and Customer Care teams in dealing with sensitive customer vehicle technical issues.
- Ensure that all the information that is collected during dealer visits is promptly documented and delivered to technical and Region teams in a professional manner (Contact Report): including technical analysis detailed results, pictures, videos, process and dealer service readiness/repair quality observations, training recommendations, need for warranty review, etc…..
- Organize and host technical-update meetings with dealer service personnel (shop foremen, lead technicians).
- Support the operation of the team by performing special projects and tasks as necessary (tool purchases, meeting planning, proctor technical training, etc.).
- Continuously develop own technical/personal knowledge/skills by participating in training and development opportunities.
- Promptly support Audi dealers to manage technical customer cases, diagnose and correctly repair difficult to localize product shortcomings on customer vehicles, as dispatched through the Technical Assistance Team or the Technical Field Leader.
Interested?
Qualified candidates should send their resumes to lgudamsetti@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
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