What are the responsibilities and job description for the Technical Specialist- Junior position at V-Soft Consulting Group, Inc.?
Technical Specialist - Junior
Primary Location: Raleigh, North Carolina
V-Soft Consulting is currently hiring for a Technical Specialist - Junior for our premier client in Raleigh, North Carolina.
What You’ll Need
Technical Requirements and Certifications »
- Relevant ServiceNow certifications (CIS, CAD) are a plus.
Education And Experience »
- Bachelor’s degree in information technology or a related field, or equivalent experience in IT support, customer service management, or related roles.
Preferred Qualifications
- 1-2 years of hands-on experience with ServiceNow, particularly with Customer Service Management (CSM) or similar modules.
- Familiarity with JavaScript, HTML, CSS, and SQL are a plus.
- Experience gathering business requirements, troubleshoot issues, and provide solutions.: 2 Years.
- Experience configuring ServiceNow CSM modules, creating workflows, and improving the customer self-service experience.: 2 Years.
- Experience with system upgrades, maintenance, and enhancements to ensure platform stability.: 2 Years.
Knowledge, Skills And Abilities »
- Basic understanding of ServiceNow or similar enterprise systems.
- Willingness to learn and develop skills in ServiceNow configuration, development, and administration.
- Strong communication skills with the ability to translate technical issues into user-friendly solutions.
- Collaborative work style, eager to work with both technical and business teams.
- Problem-solving mindset with a customer-first approach.
- Desire to grow career in IT service management and platform administration.
What You’ll Do
Job Responsibilities:
- Assist in supporting the day-to-day operations of the ServiceNow platform, particularly in Customer Service Management (CSM).
- Collaborate with senior analysts, analysts, and stakeholders to gather business requirements, troubleshoot issues, and provide solutions.
- Participate in configuring ServiceNow CSM modules, creating workflows, and improving the customer self-service experience.
- Help with system upgrades, maintenance, and enhancements to ensure platform stability.
- Contribute to troubleshooting and resolving incidents, ensuring timely customer support and issue resolution.
- Work with cross-functional teams to understand how ServiceNow integrates with other city systems.
- Follow IT best practices, including the Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) standards.
Interested?
Qualified candidates should send their resumes to mtaher@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
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