What are the responsibilities and job description for the Front Desk Associate position at V Tree hospitality LLC?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will be the first point of contact for guests, responsible for creating a welcoming atmosphere and ensuring smooth check-in and check-out processes. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently while ensuring all guest information is accurately recorded.
- Handle guest inquiries, requests, and complaints in a professional manner, providing solutions to enhance their stay.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Process reservations and cancellations through hotel management software.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about hotel policies and procedures to guests as needed.
Skills
- Strong guest services skills with a focus on customer satisfaction.
- Excellent phone etiquette for handling incoming calls professionally.
- Familiarity with hotel management systems is preferred but not required; training will be provided.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Proven experience in hospitality or front desk roles is advantageous.
- Exceptional interpersonal skills to foster positive guest relations.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
Work Location: In person
Salary : $14 - $15