Desktop Support Engineer || Dover, DE (Onsite - Nearby Applicants only) || W2 Contract

Job Title: Desktop Support Engineer

Location: Dover, DE (Onsite - Nearby Applicants only)
Experience: 6 Years
Employment Type: W2 Contract

Job Summary:

The Desktop Support Engineer will provide comprehensive technical support to ensure smooth and efficient operation of end-user systems, peripherals, and network connectivity. This role demands a proactive approach to troubleshooting hardware and software issues, user training, and delivering exceptional customer service. The engineer will support installations, upgrades, and configurations while maintaining accurate records and documentation.

Key Responsibilities:

1. Technical Support & Troubleshooting:

   • Diagnose and resolve hardware and software issues for desktops, laptops, printers, and other peripherals.
   • Support operating systems, applications, and tools, ensuring minimal downtime for users.
   • Identify and troubleshoot network connectivity issues in coordination with network teams.

2. System Maintenance & Deployment:

   • Perform installations, upgrades, and configurations of hardware and software.
   • Maintain and manage user accounts, permissions, and access rights using Active Directory.
   • Manage updates and patches for client devices to ensure security and performance.

3. Customer Service & Collaboration:

   • Deliver high-quality technical support with clear and effective communication.
   • Collaborate with cross-functional IT teams to resolve complex issues and improve processes.
   • Provide training and guidance to users on technology usage and best practices.

4. Documentation & Inventory:

   • Maintain accurate logs of incidents, solutions, and asset inventory.
   • Document processes, procedures, and troubleshooting guides for team use.

5. Video Conferencing & Peripheral Support:

   • Set up and troubleshoot video conferencing equipment and systems.
   • Ensure meeting room technology operates effectively.

Required Qualifications:

• Experience: Minimum 6 years in desktop support or similar IT roles.
• Technical Skills:
  • Proficiency in Windows and Mac operating systems, Office 365, and Active Directory.
  • Knowledge of networking fundamentals, including LAN/WAN, TCP/IP, and VPN.
  • Experience with hardware repair, software installations, and troubleshooting tools.
• Soft Skills: Strong problem-solving, multitasking, and customer service abilities.
• Independence: Ability to work independently in fast-paced, high-pressure environments.

Preferred Qualifications:

• Certifications such as CompTIA A , Network , or Microsoft Certified Professional (MCP).
• Experience supporting video conferencing tools and collaboration platforms (Zoom, Teams).
• Familiarity with ITIL framework for incident management and change processes.

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