What are the responsibilities and job description for the Customer Care Support position at V2soft?
V2Soft ( www.v2soft.com ) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China, and Germany. At V2Soft, our mission is to provide high-performance technology solutions to solve real business problems. We become our customer's true partners, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace and believe it has a positive effect on our company and the customers we serve.
Job Responsibilities :
100% Onsite
- Respond to dealer core inquiry emails (group mailbox) and 1-800-hotline voicemails, currently 1,138 open inquiries, mailbox is currently at a 10 day turn around vs a target of 3 day's
- Document dealer inquiries, stratify into categories, and develop KPI reports.
- Using KPI reports, identify trends, establish root causes and recommend corrective actions.
- Execute corrective actions by working with ICT to define business requirements and implement previously defined enhancements.
V2Soft is an Equal Opportunity Employer ( EOE).
