Linux Ubuntu Desktop Support

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
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Introduction and Scope:

• Desktop Support Administrator within the organization supporting the Product Development - Advanced Driver Assistance Systems (ADAS).
• Provide Tier-1 and Tier-2 level End User Support for Windows and Linux based clients within established SLAs
• Work with user community to perform advance root cause analysis and develops checklists for typical problems
• Work with Security teams to ensure compliance with all security policies and procedures
• Re-imaging OS and installing software on Windows and Linux clients
• Support web based and client based applications to fulfill business needs
• Escalate problems to next level support professionals when necessary
• Works under general supervision; typically reports to a team lead or supervisor/manager

Business Owners Requirements:

• Operating System Upgrade (upgrade to next LTS version) - Physically touch each laptop as no central distribution/update method available for Ubuntu (Linux)
• Ubuntu Software Installs and Configuration Examples: MATLAB, Java, Python, and MagicDraw.
• Windows Software Installs and Configuration Examples: PreeVision, Java, Python, and MagicDraw.
• Ubuntu OS Trouble Shooting and some hardware support for end users. Recent examples: WiFi Connectivity @Client, Device Driver Installs
• Ubuntu OS reinstalls when user installation becomes corrupted
• Dual Boot Machine Windows support as needed (including Windows reinstalls)
• Ubuntu Test Bench hardware and software setup and maintenance
  • Tools installation and configuration
  • OS configurations to communicate with test bench hardware
  • Configuration of static IP leases
  • Storage upgrades
• Windows Test Bench hardware and software setup and maintenance
  • Tools installation and configuration
  • OS configurations to communicate with test bench hardware
  • Configuration of static IP leases
  • Setup and configuration of WinRM for remote execution
  • Remote access group and user setup
  • Fulfillment of remote access requests
• Fulfillment of VPN Access Requests
• Facilitation of Client network requests - Conversion of network drops
• Ubuntu Install Scripts continued development
• Assist with Persistent Guest Accounts requests
• Source Code Management and Version Control in GitHub for Ubuntu Install scripts
• Software rollouts for NA Ubuntu Clients i.e.
• Collecting business requirements and coordinating with end users, this may require creating ITIL requests or similar and coordination with other teams globally.
• Varied support requests related to Ubuntu support and VPN access for supported users

V2Soft is an Equal Opportunity Employer (EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
- to view all of our open opportunities and to learn more about our benefits.

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