What are the responsibilities and job description for the Technical Support Analyst position at V2Soft?
Job Details
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
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Position Overview
Join our dynamic team where your expertise will be pivotal in supporting end user computing needs within a financial setting. Your role will involve providing swift and effective solutions to technical issues, ensuring seamless operations for our users. This position requires a customer-focused individual who thrives in a collaborative environment.
Job Responsibilities
- Provide technical support to end users and executives, ensuring a professional and efficient service.
- Troubleshoot complex hardware, software, and network issues, utilizing your expertise in Office 365, Active Directory, and SCCM.
- Manage and resolve tickets through the ServiceNow Ticketing System, ensuring timely communication and resolution.
- Collaborate with peers to achieve technical resolutions and work independently when necessary.
- Assist with imaging and deployment of new hire equipment, including laptops, monitors, and docking stations.
Must-Have Skills
- Proficiency in Operating Systems and utilities, particularly Windows 10 & 11.
- Experience with Office 365 suite, including Microsoft Teams.
- Knowledge of imaging processes, such as PXE boot, for laptops and desktops.
- Familiarity with ServiceNow for ticket management and issue resolution.
- Understanding of networking, cloud computing, and SaaS applications.
- Ability to analyze user needs and provide effective solutions.
- Strong communication skills to convey technical information clearly and effectively.
Nice to Have
- Experience with Zoom Poly or other A/V support systems.
- Knowledge of Global Protect VPN.
- Background in data storage, security, and compliance with agency regulations.
- Experience in a call center environment is a plus.
Bring your technical prowess and customer service excellence to a role that is both challenging and rewarding. We look forward to welcoming you to our team!
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
- to view all of our open opportunities and to learn more about our benefits.
