What are the responsibilities and job description for the Computer User Support Specialist I (Jr) (PT) position at V2X?
Overview
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
Responsibilities
We have an opportunity for a Computer User Support Specialist to join a dynamic, fast-paced environment providing IT end user support to the Naval Aviation Enterprise and the war fighter as part of the NAVAIR Enterprise Service Desk team. Currently this is a telework eligible position; However, the government reserves the ability to return to full time on-site support requirement in the future.
Candidate must be able to attend an on-site three – four-week training program at NAS PAX River
Must have the ability to work a flexible schedule, which may include night shifts, weekends, and some holiday shifts
Must have a suitable workspace (home office or other quiet space) conducive to working online utilizing Navy provided equipment (computer, monitor, etc.) with Internet and phone service
Provide technical assistance to computer users
Answer questions or resolve computer problems for clients in person, or via telephone or electronically
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
Qualifications
Education / Certificates :
Must have a High School Diploma / GED
Experience :
One (1) - three (3) years of experience performing work related to the functions in the job description.
Customer service, preferably gained within a call center-like environment
Writing and verbally communicating with customers
Providing IT related support or troubleshooting
Skills
Great customer service skills
Excellent written and verbal communication skills
Other Requirements
This position will require U.S. citizenship and an active DoD Secret clearance
Incumbent will be required to complete DoD Cyber Awareness training within 30 days of employment
We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE / Minority / Female / Disabled / Veteran.
