What are the responsibilities and job description for the PATIENT SERVICE REPRESENTATIVE FLOAT (Westend and Hanover) position at VA Ear Nose Throat Associates?
Job Description
Job Description
SUMMARY DESCRIPTION
The Patient Service Representative (PSR) is responsible for proper execution of daily front desk operations, greeting and checking in all patients for office appointments, including paperwork for patients to fill out, scanning insurance cards, entering all demographic information into the electronic health record, entering referrals for office visits into EMR, scanning for staff as needed, and working closely with physicians and staff.
RESPONSIBILITIES
- Registers and checks patient in and out, updating all changes to demographic and insurance information for proper billing; completes in practice management system and electronic record system.
- Secures payments from patients for office visits and / or prior balances.
- Balances and reconciles payments daily.
- Check insurance eligibility through EMR or payor websites.
- Reschedule patients on bump / wait lists and process referral letters as needed.
- Maintain daily petty cash / patient change fund log sheet.
- Scheduling new patient and follow-up appointments.
- Answering incoming calls, completes, routes, and directs as appropriate.
- Knowledge of all insurance carrier requirements and referrals needed.
- Attends all department staff meetings.
- Participates in orientation and training of new staff members.
- Maintains detailed knowledge of practice management system and electronic medical record system.
- Maintains a neat work area.
- All other job duties as assigned.
QUALIFICATIONS
ENVIRONMENTAL / WORKING CONDITIONS
PHYSICAL / MENTAL DEMANDS
