Service Technician

 Classification: Nonexempt 

Salary Grade/Range: NA 

Reports to: Service Manager 

Date: 5/26/18 

Job Description 

Summary/Objective
The Electrical Service Technician manages the labor, materials, and production on service jobs and projects. The Service Tech provides technical expertise in existing or new installations as well as troubleshooting electrical wiring and equipment installations in varying environments.

  

Essential Functions 

· Demonstrate a high level of customer service 

· Excellent written and verbal communication skills 

· Exercises a high level of professionalism and a positive demeanor  

• Execute projects and documentation on time and within allocated installation hours. 
• Work with the Service/Project Manager to resolve all discrepancies, and coordination problems that impair installation activities. 
• Maintain the equipment and inventory in your service truck 
• Read and interpret complicated blueprints, diagrams, submittal's, specifications software/systems, programs, schematics and operational product manuals.  

· Safely operate a service truck following defensive driving techniques, complying with the law, and maintaining a satisfactory driving record as detailed in the
company policy manual 

· Mandatory participation in the “On-Call” rotation to respond to unplanned/emergency work outside of the normal work schedule on and as needed basis 

· Follow safety rules and notify supervision or others when a safety hazard is observed  

• Instruct and train customers on functional operation of the equipment/system. 
• Adhere to all OSHA safety policies and procedures. 
• Experience in reading and interpreting blueprints, submittal's, and operational/product manuals. 
• Experience with hand tools test equipment, multi-meter usage, digital analyzer and commissioning devices. 
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. 
• Ability to lead & work well with team members. 
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times. 
• Strong organizational skills, positive attitude, and an ability to learn quickly. 
• Attend any required company meetings.  

Skills/Competencies 

1. Possess a valid Texas Journeyman or Master Electrician License 

2. Knowledge of materials, methods, tools, and NEC standards involved in electrical work 

3. Knowledge of arithmetic, algebra, and geometry and their applications to solve problems 

4. Must be willing to participate in continuing education courses to grow technical and safety skills 

5. Prove outstanding customer service using strong communication skills 

6. Analyze information and evaluating results to choose the best solution and solve problems 

7. Ability to properly convey information to others using the English language, NEC, local and other applicable documents to substantiate the information delivered to direct or indirect supervisors, peers, clients and subordinates 

8. Organize, plan, and prioritize work by developing specific goals and plans keeping the end result in focus 

Supervisory Responsibility
This position has no supervisory responsibilities. 

Work Environment
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud.

  

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work vary, 40 hours per week, overtime is required.  

 Travel 

Job Sites can be located in multiple locations and out-of-area and overnight travel may be expected. 

Required Education and Experience  

1. Licenses: Current Driver’s License and must have own reliable transportation. 
2. High School Graduate, GED or equivalent. 
3. Must have a valid Texas Journeyman’s Electrical License  
4. Pass background check, Motor Vehicle Record check and drug test   

Preferred Education and Experience 

1. NFPA 70  

Work Authorization/Security Clearance 

Must be authorized to work in the United States of America 

We are an EEO Employer 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.