What are the responsibilities and job description for the Customers Service Representative position at VA Visionaries?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for our customers. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Respond to customer inquiries in a professional manner.
- Conduct outbound calling to follow up on customer concerns or provide information.
- Assist customers with product information, order status, and service-related questions.
- Maintain accurate records of customer interactions and transactions in our computerized system.
- Handle cash transactions and ensure accurate cash handling procedures are followed.
- Collaborate with team members to improve service processes and enhance customer satisfaction.
- Provide feedback on common customer issues to help improve products and services.
Requirements
- Previous experience in a call center or customer service environment is preferred.
- Strong verbal and written communication skills in English.
- Proficiency in using office software and computerized systems for data entry.
- Ability to type efficiently while communicating with clients.
- Experience in sales or client services is a plus.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- A positive attitude with a commitment to delivering outstanding customer service.
Join us in creating memorable experiences for our customers while developing your career in a supportive environment!
Job Type: Full-time
Pay: $836.00 - $959.00 per week
Shift:
- Day shift
Ability to Commute:
- Charlotte, NC 28234 (Required)
Work Location: In person
Salary : $836 - $959
