What are the responsibilities and job description for the Technical Service Representative position at VAC - Vac-Con, Inc.?
The Technical Service Representative will interact with customers in a professional and courteous manner while receiving and discharging trucks to and from the Service Center. The role will operate all makes and models of Vac-Con trucks to diagnose and repair deficiencies and will accurately prepare both written and electronic documentation pertaining to customer satisfaction. Communicates service orders in a timely manner. Will be able to work both on his own with limited supervision as well as in a team environment.
Essential Functions/Duties:
- Identify deficiencies in operation of all models of Vac Con trucks.
- Identifies materials, parts and supplies needed to complete a repair in a safe and efficient manner. You must be able to drive and operate Vac Con trucks of all models.
- Uses computer and computer programs to find information concerning the assemblies, schematics and truck information.
- Follows prints and schematics as well as technical manuals and written and spoken instructions.
Education:
High School Diploma or equivalent
Experience:
3-5 Years
Other required KSA (Knowledge, Skills & Abilities):
- Ability to diagnose and repair various mechanical, hydraulic, water, and electrical systems.
- Working Environment: Hot, cold, dry, wet, dirty, oily, conditions and may be subject to foul odors.
Travel Requirements:
Periodic, as needed