What are the responsibilities and job description for the Host/Hostess position at Vacanza Romana?
Overview
Vacanza Romana, an upscale Italian dining destination, is seeking a professional and charismatic Host/Hostess to join our team. As the first point of contact for our guests, you will play a pivotal role in setting the tone for their dining experience. Our ideal candidate embodies warmth, professionalism, and exceptional organizational skills, ensuring every guest feels welcome and valued from the moment they step through our doors.
Responsibilities
- Greet Guests: Welcome guests with a genuine smile and professional demeanor, creating an inviting first impression.
- Seating Coordination: Manage reservations and walk-ins efficiently, ensuring optimal table assignments while maintaining a smooth flow of service.
- Reservation Management: Utilize the restaurant’s reservation system to book, confirm, and adjust reservations, accommodating special requests whenever possible.
- Menu Presentation: Provide menus and inform guests about specials or seasonal offerings.
- Customer Engagement: Build rapport with guests, providing information about Vacanza Romana’s cuisine and ambiance. Answer questions with enthusiasm and knowledge.
- Communication: Work closely with the management team and service staff to ensure seamless communication and consistent guest satisfaction.
- Maintain Cleanliness: Ensure the entrance, waiting area, and host stand are clean, organized, and visually appealing at all times.
- Problem Solving: Handle guest inquiries or concerns with professionalism, escalating issues to management as needed.
- Additional Duties: Assist with other front-of-house tasks as required, such as coordinating with valet services or arranging accommodations for large parties.
Qualifications
- Previous experience as a host/hostess preferred.
- Exceptional communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Familiarity with reservation software (e.g., OpenTable) is a plus.
- Ability to remain composed under pressure and handle busy shifts gracefully.
- A professional appearance and demeanor that aligns with the refined ambiance of Vacanza Romana.
- Flexible availability, including evenings, weekends, and holidays.
What We Offer
- Competitive hourly wage plus tips.
- Comprehensive training and opportunities for growth.
- Employee discounts on dining.
- A supportive and inclusive work environment.