Assistant General Manager

About Us:

Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. Located at the base of Camelback Mountain in Scottsdale, Arizona, Scottsdale Camelback Resort provides a wide range of onsite activities and amenities – and you won’t find a more perfect home base hotel for shopping and dining in nearby Old Town Scottsdale, world-class golf, and exploring the beauty and natural wonders of the Sonoran Desert. Scottsdale Camelback Resort reflects Vacatia's dedication to providing owners and guests with high-quality, hassle-free vacations in some of the most in-demand destinations.

Summary:

The AGM is a liaison between all operational departments relating to the owners/guests’ vacation experience. Provides an enjoyable vacation experience from check in to check out. Must also have strong knowledge of maintenance and housekeeping needs and responsibilities for departmental oversight, including project management. Responsible for support efforts in meeting company guest satisfaction goals, including RCI Gold Crown Distinction expectations. Has a support relationship to all functional officers, directors, and managers.

Essential Duties and Responsibilities:

• Schedules and coordinates staffing, coaching and counseling, reviews staff goals and conducts weekly team meetings, monthly one-on-ones and annual reviews with team members
• Responsible for planning, communication, facilitation, oversight and coordination of the preventive maintenance, repairs, improvements, renovation, and presentation of all buildings and grounds
• Creating and monitoring the departmental operational and project budgets
• Managing relationships and oversight of all 3rd party contractors that work at the resort
• Masterful organizational, communication, and leadership skills, backed by previous professional success
• Knowledge of multiple operational functions and principles including customer service, board communication, and employee management
• Interacts daily with owners and guests, and responds to inquiries, questions, suggestions and complaints, notifies Resort Management and appropriate department and follows up with the owner/guest for proper and timely resolution
• Conducts thorough daily inspections of units, common spaces, implementing immediate corrective actions and coordinating maintenance teams as needed, while escalating significant matters to management for resolution
• Mechanical knowledge and/or facilities maintenance experience, necessary to oversee and ensure continuity of maintenance and housekeeping staff
• Communicates and enforces all resort procedures and policies
• Directly responsible for Resort Key control

Education and/or Experience:

• High School diploma preferred
• Strong computer skills required
• Supervisory and customer service experience required

Additional Skills:

• Must have knowledge of revamp and renovation regarding selection, execution, and liquidation for projects as needed.
• Must have strong mechanical knowledge and/or facilities maintenance experience including lighting/fixture replacement, HVAC needs, and resort unit upkeep
• Must be strong in customer service
• Ability to grasp everyday communication principles that apply to the job
• Must be able to communicate effectively, proficient in the use of words and language
• Ability to analyze basic written and verbal communication
• Ability to resolve common problems and concerns of owners/guests in a professional manner
• Ability to effectively coach, counsel, motivate and supervise resort staff
• Bilingual preferred

Physical Requirements:

While performing the essential duties of this Job, the employee is commonly required to stand, talk or hear. Additionally, employees in this position are frequently required to walk; use hands to lift, place, handle, and feel; stoop, kneel and crouch when stocking, shelving, etc. Employees must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. Lifting items over 25 pounds will be done with equipment or two or more employees.

Disclaimer:

Vacatia is an equal opportunity employer. All decisions are based only on the individual’s qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.

Vacatia reserves the right to modify this job description at any time, without notice. The specific requirements, duties and skills set forth in this job description are intended to be all-inclusive as of the date this document is prepared. However, this job description may not contain all the duties, physical requirements, and skills that you may be asked to perform during the period of time you work with Vacatia. Further, the job description is not a guarantee that you will perform any or all these duties.