Maintenance Tech

About Us:

Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery, booking, and stay. At the Ocean Key Resort, we are dedicated to providing owners and guests with high-quality, hassle-free vacations at the beautiful Virginia Beach oceanfront. Join our Maintenance Team and contribute to our mission of enhancing owner and guest experiences.

Summary:

Reporting to the Lead Maintenance Tech, with direction from the General Manager, the Maintenance Tech ensures the efficient operation and maintenance of resort units, common areas, and grounds.

Essential Duties and Responsibilities:

• General Maintenance: Perform general building maintenance, daily inspections, service calls, planned preventative maintenance, and light landscaping duties.
• Pool Maintenance: Conduct hourly pool upkeep and perform ADA pool lift procedures and periodic maintenance.
• Building Knowledge: Maintain overall knowledge of building exteriors and interiors, identify and report maintenance issues, and address safety concerns. Follow up with the Lead Maintenance Attendant as necessary.
• Emergency Response: Respond to emergency situations and demonstrate knowledge of emergency procedures.
• Department Support: Assist other departments with light cleaning, maintenance, housekeeping, marketing, and HR activities when needed.
• Maintenance Requests: Respond to daily maintenance requests, provide support to guests and other departments, produce maintenance reports, and ensure logs are up to date.
• Supply Management: Track, maintain, and ensure the safe condition, proper use, and return/inventory of maintenance supplies, tools, and resources. Report incidents to management as appropriate.
• Guest Interaction: Provide on-site activities, area attractions, events, and other vacation information to owners/guests. Solicit client referrals, timeshare tour opportunities, online satisfaction reviews, and customer feedback for improvement.
• Additional Duties: Perform related duties as assigned or as the situation dictates.

Requirements:

• Education/Experience: High school diploma or GED. General repair knowledge and experience, including basic hand tools. Pool certification is preferred or must be able to attain.
• Customer Service Skills: Strong customer service skills with the ability to resolve common problems and concerns of owners/guests professionally.
• Communication Skills: Good oral and written communication skills, with the ability to engage and effectively communicate at all levels.
• Physical Requirements: Ability to stand, climb stairs, talk, hear, walk, use hands to lift, place, handle, and feel; stoop, kneel, and crouch. Frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Lifting items over 25 pounds will be done with equipment or assistance from other employees.

Disclaimer:

Vacatia is an equal opportunity employer. All decisions are based solely on the individual’s qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.

Vacatia reserves the right to modify this job description at any time, without notice. The specific requirements, duties, and skills set forth in this job description are intended to be all-inclusive as of the date this document is prepared. However, this job description may not contain all the duties, physical requirements, and skills you may be asked to perform during your employment with Vacatia. Further, the job description is not a guarantee that you will perform any or all these duties.

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