What are the responsibilities and job description for the GUEST SERVICES AGENT position at Vacation HR?
Pensacola Beach Properties aims to attract, hire, and cultivate the area's best talent!
Pensacola Beach Properties, established in 2009, provides vacation rental owners with high-quality property management, we provide guests with unforgettable vacation experiences, and we provide our employees with rewarding careers. We are an exciting, growing, fun, and fast-paced vacation rental company that manages properties across the panhandle of Florida!
Pensacola Beach Properties is a faith-based company. Our company motto is "Because you Matter." We respect and appreciate all people. Our mission is to "Steward all people and properties entrusted to us with integrity and excellence." Our core values are Be Respectful, Be Excellent, Be Accountable, and Be a Leader. Be REAL!
Job Overview:
We are looking for an energetic, detailed-oriented individual who has both excellent customer service skills and is experienced with employee management. Strong computer skills, problem solving, and multi-tasking abilities are a must!
Job Responsibilities:
- Maintain guest relations
- Manage guest reservations
- Hold conversations regarding compensation with guests
- Communicate with other departments and vendors
- Maintain strong relationships with internal departments and external vendors
- Manage phone systems
- Cover the phone line
- Ensure quality control and timely responses
- Uphold the company core values and provide excellent customer service standards
As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application. See the link below:
https://go.cultureindex.com/p/Wr3skv8tHaEfnVjBbM
