What are the responsibilities and job description for the Reservation Specialist position at Vacation Myrtle Beach / Shine Studios?
Company Overview
We are dedicated to delivering outstanding hospitality and travel services, ensuring that our guests have memorable experiences. Our commitment to excellence drives us to provide personalized reservation solutions tailored to each guests needs.
Summary
As a Reservation Specialist, you will be instrumental in managing reservations and providing exceptional customer service. This role is vital in enhancing our guests travel experiences and contributing to the overall success of our hospitality services.
Responsibilities
- Handle inbound calls for transient and group reservation inquiries.
- Make outbound follow up calls to existing and future guests.
- Manage guest reservations efficiently, ensuring accuracy and attention to detail.
- Keep accurate records of reservations and interactions.
- Identify sales opportunities and upsell.
Qualifications
- Experience in customer service, preferably within the hospitality industry.
- Strong skills in hotel reservation systems.
- Excellent communication skills for effective interaction with guests and team members.
- Sales experience is a plus but not mandatory.
- Ability to manage multiple tasks efficiently.
If you thrive in a dynamic environment where your organizational skills can shine, we invite you to apply today and become a vital part of our team!
Job Types: Full-time, Part-time
Pay: $14.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Hospitality: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Myrtle Beach, SC 29577 (Required)
Work Location: In person
Salary : $14