What are the responsibilities and job description for the Guest Service Manager position at Vacation Myrtle Beach?
At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests. We are a leader in the Myrtle Beach area’s hospitality industry with an industry-leading call center, an innovative restaurant, owning 3 resorts and operating 11, and nearly 4000 units in a variety of Myrtle Beach hotels and resorts right on the ocean. Vacation Myrtle Beach consistently delivers exceptional resort service with the help of dedicated, caring, diverse employees, thus outperforming the competition. Every day is a chance to discover something new and influence the hospitality business.
How Will You Shine?
As a valued and successful Guest Services Manager, you will be required to:
- Assure property operation meets internal audit standards
- Coordinate guest and group transportation needs
- Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards
- Monitor payroll hours and reports
- Promote employee empowerment
- Report all unsafe conditions immediately
- Select, train, supervise, schedule, develop, discipline, and counsel employees according to VMB policies and procedures
- Complete other duties as assigned by supervisor including cross training
- Complete reports and paperwork (i.e., forecasts, annual budgets, action plans, etc.)
- Coordinate all VIP transportation to and from the resort
- Coordinate delivery of amenities
- Coordinate the arrival and departure of all tours and organized groups.
- Conduct performance appraisals
- Deliver the best service, quality, and value to every customer, every time.
- Maintaining customer satisfaction is the driving philosophy of the resort
- Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs
- Commit to satisfying every guest. Ensure Front Office staff, including all new hires, is trained to meet the standards of each component
- Empower department staff to deliver customer service by encouraging and rewarding responsive guest assistance
- Meet or exceed the budgeted profit and margin of the department
- Prepare an annual departmental budget that accurately reflects the resort’s operations plan
- Ensure department staff are trained in financial/control procedures as outlined by Internal Audit, and that these procedures are regularly followed. Impact cash flow by effective management of accounts receivable and accounts payable at the departmental level
- Maintain physical product standards by routinely inspecting departments to ensure that equipment is in proper working condition and supplies are stocked at proper levels. Have acceptable property quality audits for assigned areas and implement action plans to correct deficiencies. Manage security procedures such as key control
How Will You Be Rewarded?
- Base pay
- Paid Time Off
- Floating Holiday Pay
- Medical, Dental, and Vision Insurance within 60 days
- Discounted hotel & resort Stays
- Career advancement opportunities
- Training and continuing development in hospitality roles
Why Should You Choose VMB?
Hospitality is at the heart of all we do at Vacation Myrtle Beach. We “WOW” by exceeding expectations, we teach and learn through communication, we embrace and drive change, and we make it happen with passion and determination. We are a family committed to integrity, faith, and a vision for growth. Here, you’ll find a family that’s comprehensive, values diversity, and is built on a foundational respect for people from all over the world.
We put people and relationships first, take an entrepreneurial approach to their work, and support colleagues in reaching their full professional potential.
We are an equal-opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
