What are the responsibilities and job description for the Guest Services Agent - Seasonal position at Vacation Newport?
Exciting and challenging career opportunity for an energetic, hardworking and detail-oriented individual to join a growth oriented real estate development company. The selected candidate will work at the Guest Services Office of Vacation Newport and will be responsible for conducting all day to day operations. The hired candidate will be highly motivated, display an aptitude for sales, guest services, marketing and most importantly, customer service. A history of working well both independently and as a team is a must. Candidate must perform well under pressure, maintain a positive attitude at all times, have the ability to have fun while accomplishing the goals of the team, have the desire and ability to motivate themselves and the team, and have strong oral and written communication skills.
Responsibilities:
In this role, the Guest Services Agent can be expected to respond to all incoming requests for information from prospective guests. This includes, but is not limited to:
- Responding to all incoming emails and electronic inquiries
- Touring the property with prospective guests
- Follow up with all prospective guests
- Building reservations and providing information and check-in procedures
- Assisting with any check-in procedure questions
- Assisting the Guest Services/Hotel Manager with any and all tasks required
- Submitting management and guest work order requests promptly
- Light filing/office management (as needed)
Requirements:
- Guest/Customer Services experience. (Applicants with strong sales background will also be considered)
- 1-2 years customer service experience
- Excellent oral and written communication skills are required
- Microsoft Office proficiency
- Ability to multi-task efficiently
Benefit Conditions:
- Waiting period may apply
Work Remotely
- No
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
Ability to Commute:
- Newport, RI 02840 (Required)
Ability to Relocate:
- Newport, RI 02840: Relocate before starting work (Required)
Work Location: In person
Salary : $20